When Complete Synchronization is not showing please ensure to check: •EoD is Locked and printed •Settlement is locked After making sure that these are locked, Complete Synchronization must appear after the Settlement is locked.
If there is a missing customer, ensure first to: • Go to the Customer list, press on the Date option at the top left corner, and then select “All” This will show all the Customers for the Route. As shown below: If Customer is not able to be found, reach out to the Mobile Communications Department.
If the error “Too many requests” shows up when trying to synchronize the multimedia, please proceed to check the internet connection, since this issue is a internet-related problem. The Wi-Fi connection can be changed or mobile data can be used in a place with good internet connection.
The “001: Does not exist database” Error is a server-related issue that needs to be reported to the Mobile Communications Department as soon as possible. Once the MCD has been informed they will provide details on how to proceed. See error message below:
This error occurs when creating more than 2 invoices with a certain customer. see error message below: This works just as a notice and will not stop the user from creating more invoices, the button “OK” can be pressed and more invoices can be created with no issues.
This message error shows up when trying to Synchronize to open the day for the following reasons: •GeneralSettings file is not properly set: Please proceed to Copy and paste the GeneralSettings provided by us to the Xsales folder >> Then proceed to open the app to add the Route number to the configuration where the “xxxx” is>> and then proceed to “Save” and Synchronize.
This is cause by either no internet connection or poor internet connection Please verify internet connection.
This issue is cause when the user is trying to perform a Complete Sync and skipping the multimedia sync. Please proceed to go back and Sync the multimedia first, and then do the Complete Sync to finish.
This error occurs when doing the End of Day will show an error message stating “Inconsistent Bill” To solve this follow the steps below: 1. Read the store information and invoice # that is generating the inconsistent bill 2. Select the store 3. Select and edit the correct invoice 4. go to sign the invoice 5. press/save again on the top right-hand side, and then print the invoice once again. Error message:
If you’re experiencing sync problems or errors confirm you have a strong signal (for devices with Cell data) if your device does not have cell data, ensure you are connected to a reliable WIFI Network. *Note if you are using a Free WIFI network some networks limit connectivity, in the event it fails from free WIFI network try to locate an alternate WIFI and connect to it, you can test connectivity by opening a webpage you normally don’t use, if webpage opens proceed to Open XSales Application and try again.