This error occurs when doing the End of Day will show an error message stating “Inconsistent Bill” To solve this follow the steps below: 1. Read the store information and invoice # that is generating the inconsistent bill 2. Select the store 3. Select and edit the correct invoice 4. go to sign the invoice 5. press/save again on the top right-hand side, and then print the invoice once again. Error message:
If you’re experiencing sync problems or errors confirm you have a strong signal (for devices with Cell data) if your device does not have cell data, ensure you are connected to a reliable WIFI Network. *Note if you are using a Free WIFI network some networks limit connectivity, in the event it fails from free WIFI network try to locate an alternate WIFI and connect to it, you can test connectivity by opening a webpage you normally don’t use, if webpage opens proceed to Open XSales Application and try again.
If the printer is not connecting to the Xsales Mobile App please follow the steps below: •Ensure that the printer is connected to the Mobile device first by checking in the Bluetooth setting. •If the printer is connected un-pair it in the Bluetooth settings and proceed to forget it, then proceed to connect again. •Make sure the printer is on. •Reset the device and try again to pair it and print.
The “companyicon.png” was missing from the device, by adding the image file in question to the correct folder, the company icon image is displayed on printed documents. To add the company Icon provided go to downloads > Copy “companyicon.png” > locate Xsales folder 4.4.1 and open > Go inside the “Ole” Folder and paste it there > select replace then go to xsales app and attempt printing again. Link for the companyicon.png will be added below: Download resources