If when doing Dex error “Connection cannot be established” shows, please proceed to check the steps below: •Check that the option for “Serial USB” is marked at the top of the app when selecting the invoices •Ensure to click on Allow the cable USB •If permissions for the Cable USB do not show proceed to force close the App or restart the mobile device Check video below for more details:
When Complete Synchronization is not showing please ensure to check: •EoD is Locked and printed •Settlement is locked After making sure that these are locked, Complete Synchronization must appear after the Settlement is locked.
If there is a missing customer, ensure first to: • Go to the Customer list, press on the Date option at the top left corner, and then select “All” This will show all the Customers for the Route. As shown below: If Customer is not able to be found, reach out to the Mobile Communications Department.
If the error “Too many requests” shows up when trying to synchronize the multimedia, please proceed to check the internet connection, since this issue is a internet-related problem. The Wi-Fi connection can be changed or mobile data can be used in a place with good internet connection.