Category: XSales Troubleshoot

If the day has been closed and is needed to reopen the day again, but it does not let the user sync again, please read the statement below for the solution: • The user will need to wait for up to 20 minutes after synchronizing, after trying to sync to open the day and after just closing the previous one. Please remember that there can only be one Synchronization to download and upload per day, and if this is done multiple times this can cause some data discrepancies. Reach out to the Mobile Communications Department for any questions or doubts.

If when doing Dex error “Connection cannot be established” shows, please proceed to check the steps below: •Check that the option for “Serial USB” is marked at the top of the app when selecting the invoices •Ensure to click on Allow the cable USB •If permissions for the Cable USB do not show proceed to force close the App or restart the mobile device Check video below for more details:

When Complete Synchronization is not showing please ensure to check: •EoD is Locked and printed •Settlement is locked After making sure that these are locked, Complete Synchronization must appear after the Settlement is locked.

If there is a missing customer, ensure first to: • Go to the Customer list, press on the Date option at the top left corner, and then select “All” This will show all the Customers for the Route. As shown below: If Customer is not able to be found, reach out to the Mobile Communications Department.