1. Division or Regional Manager will need to send the request via email to Route Support. 2. The email must contain: 3. Once Mobile Solutions Department processed the request, The user will received a email to reset the password
By following the instructions in this manual, you will learn how to log in to the ordering portal, place orders, and manage your orders seamlessly. With this knowledge, you can ensure smoother transactions and better control over your ordering process.
This manual is designed to provide you with all the information needed to effectively navigate and utilize the app for your daily operations. Whether you’re just starting out or looking to deepen your understanding of specific features, this guide covers everything from installation to advanced functionalities.
•Open the installation email Click on the blue link and download all three files •When it’s done downloading, search for My Files •Inside Internal Storage, go to Download folder and tap “com.xsalesmobility…” •Tap “Install” And “Open” and Proceed to Allow all permissions •Tap on the “three lines” in the mobile device at the bottom to swipe up to force closed the app •Search for My Files •Click on Essentials and Choose “All” •Go inside “Download” and press and hold the “GeneralSettings.conf” and tap “Copy” •Navigate to the XSales 4.4.1 folder that’s located in “Internal Storage” and Tap “Copy Here” •Go back to XSales App •Tap on the “Wrench” icon, and Input your route number where the “xxxx” are located •Tap the “save” icon in the top right corner •Go back to “Download” folder and tap and hold the “companyicon.png” and tap “Copy” •Navigate to the XSales 4.4.1 folder that’s located in “Internal Storage” and go to the “OLE” folder and tap “Copy Here” •Go back to XSales App and route will be able to be use. XSales Installation Video Tutorials
This issue is cause when the user is trying to perform a Complete Sync and skipping the multimedia sync. Please proceed to go back and Sync the multimedia first, and then do the Complete Sync to finish.
This is cause by either no internet connection or poor internet connection Please verify internet connection.
This message error shows up when trying to Synchronize to open the day for the following reasons: •GeneralSettings file is not properly set: Please proceed to Copy and paste the GeneralSettings provided by us to the Xsales folder >> Then proceed to open the app to add the Route number to the configuration where the “xxxx” is>> and then proceed to “Save” and Synchronize.
This error occurs when creating more than 2 invoices with a certain customer. see error message below: This works just as a notice and will not stop the user from creating more invoices, the button “OK” can be pressed and more invoices can be created with no issues.
The “001: Does not exist database” Error is a server-related issue that needs to be reported to the Mobile Communications Department as soon as possible. Once the MCD has been informed they will provide details on how to proceed. See error message below: