1. Division or Regional Manager will need to send the request via email to Route Support. 2. The email must contain: 3. Once Mobile Solutions Department processed the request, The user will received a email to reset the password
By following the instructions in this manual, you will learn how to log in to the ordering portal, place orders, and manage your orders seamlessly. With this knowledge, you can ensure smoother transactions and better control over your ordering process.
This manual is designed to provide you with all the information needed to effectively navigate and utilize the app for your daily operations. Whether you’re just starting out or looking to deepen your understanding of specific features, this guide covers everything from installation to advanced functionalities.
•Open the installation email Click on the blue link and download all three files •When it’s done downloading, search for My Files •Inside Internal Storage, go to Download folder and tap “com.xsalesmobility…” •Tap “Install” And “Open” and Proceed to Allow all permissions •Tap on the “three lines” in the mobile device at the bottom to swipe up to force closed the app •Search for My Files •Click on Essentials and Choose “All” •Go inside “Download” and press and hold the “GeneralSettings.conf” and tap “Copy” •Navigate to the XSales 4.4.1 folder that’s located in “Internal Storage” and Tap “Copy Here” •Go back to XSales App •Tap on the “Wrench” icon, and Input your route number where the “xxxx” are located •Tap the “save” icon in the top right corner •Go back to “Download” folder and tap and hold the “companyicon.png” and tap “Copy” •Navigate to the XSales 4.4.1 folder that’s located in “Internal Storage” and go to the “OLE” folder and tap “Copy Here” •Go back to XSales App and route will be able to be use. XSales Installation Video Tutorials
If you’re experiencing sync problems or errors confirm you have a strong signal (for devices with Cell data) if your device does not have cell data, ensure you are connected to a reliable WIFI Network. *Note if you are using a Free WIFI network some networks limit connectivity, in the event it fails from free WIFI network try to locate an alternate WIFI and connect to it, you can test connectivity by opening a webpage you normally don’t use, if webpage opens proceed to Open XSales Application and try again.
This error occurs when doing the End of Day will show an error message stating “Inconsistent Bill” To solve this follow the steps below: 1. Read the store information and invoice # that is generating the inconsistent bill 2. Select the store 3. Select and edit the correct invoice 4. go to sign the invoice 5. press/save again on the top right-hand side, and then print the invoice once again. Error message:
If when doing Dex error “Connection cannot be established” shows, please proceed to check the steps below: •Check that the option for “Serial USB” is marked at the top of the app when selecting the invoices •Ensure to click on Allow the cable USB •If permissions for the Cable USB do not show proceed to force close the App or restart the mobile device Check video below for more details:
If the printer is not connecting to the Xsales Mobile App please follow the steps below: •Ensure that the printer is connected to the Mobile device first by checking in the Bluetooth setting. •If the printer is connected un-pair it in the Bluetooth settings and proceed to forget it, then proceed to connect again. •Make sure the printer is on. •Reset the device and try again to pair it and print.
When Complete Synchronization is not showing please ensure to check: •EoD is Locked and printed •Settlement is locked After making sure that these are locked, Complete Synchronization must appear after the Settlement is locked.