{"id":207,"date":"2024-07-16T17:35:16","date_gmt":"2024-07-16T17:35:16","guid":{"rendered":"https:\/\/iocentral.net\/iosite\/uncategorized\/submit-a-ticket-infoton-dsd\/"},"modified":"2024-09-11T19:41:43","modified_gmt":"2024-09-11T19:41:43","slug":"submit-a-ticket-infoton-dsd","status":"publish","type":"post","link":"https:\/\/iocentral.net\/iosite\/submit-a-ticket\/submit-a-ticket-infoton-dsd\/","title":{"rendered":"Submit A Ticket &#8211; Infoton DSD"},"content":{"rendered":"<p>1. Division or Regional Manager must send a request via email to Route Support for a ticket to generate.<\/p>\n<p>2. The following email needs to include:<br \/>\n*Subject line in email: (Route number) \u2013 (Division) \u2013 (Chimera DSD)<br \/>\n*The route number<br \/>\n*The driver\u2019s name<br \/>\n*The device make and model<br \/>\n*The description of the problem<br \/>\n*How and who confirmed of duplicating the problem.<\/p>\n<p>Example:<br \/>\nEmail Subject: Route 984 \u2013 Sacramento \u2013 Chimera DSD<br \/>\nRoute number: 0516<br \/>\nDriver\u2019s name: John Doe<br \/>\nDevice make and model: Samsung Galaxy J3<br \/>\nDescription of problem: The printer is not able to print the daily report<br \/>\nConfirmed by Management: Problem was confirmed by Angel Roberto. Mr. Roberto remoted in through quick support and was not able to print the daily report. The driver has the latest version.<\/p>\n<p><a href=\"https:\/\/iocentral.net\/iosite\/wp-content\/uploads\/2024\/08\/Submit-A-Ticket-Infoton-Dsd.pdf\" target=\"_blank\" rel=\"noopener\">Download guide<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>1. Division or Regional Manager must send a request via email to Route Support for a ticket to generate. 2. The following email needs to include: *Subject line in email: (Route number) \u2013 (Division) \u2013 (Chimera DSD) *The route number *The driver\u2019s name *The device make and model *The description of the problem *How and who confirmed of duplicating the problem. Example: Email Subject: Route 984 \u2013 Sacramento \u2013 Chimera DSD Route number: 0516 Driver\u2019s name: John Doe Device make and model: Samsung Galaxy J3 Description of problem: The printer is not able to print the daily report Confirmed by Management: Problem was confirmed by Angel Roberto. Mr. Roberto remoted in through quick support and was not able to print the daily report. The driver has the latest version. Download guide<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[8],"tags":[],"class_list":["post-207","post","type-post","status-publish","format-standard","hentry","category-submit-a-ticket"],"_links":{"self":[{"href":"https:\/\/iocentral.net\/iosite\/wp-json\/wp\/v2\/posts\/207","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/iocentral.net\/iosite\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/iocentral.net\/iosite\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/iocentral.net\/iosite\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/iocentral.net\/iosite\/wp-json\/wp\/v2\/comments?post=207"}],"version-history":[{"count":4,"href":"https:\/\/iocentral.net\/iosite\/wp-json\/wp\/v2\/posts\/207\/revisions"}],"predecessor-version":[{"id":1631,"href":"https:\/\/iocentral.net\/iosite\/wp-json\/wp\/v2\/posts\/207\/revisions\/1631"}],"wp:attachment":[{"href":"https:\/\/iocentral.net\/iosite\/wp-json\/wp\/v2\/media?parent=207"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/iocentral.net\/iosite\/wp-json\/wp\/v2\/categories?post=207"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/iocentral.net\/iosite\/wp-json\/wp\/v2\/tags?post=207"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}