{"id":204,"date":"2024-07-16T17:35:16","date_gmt":"2024-07-16T17:35:16","guid":{"rendered":"https:\/\/iocentral.net\/iosite\/uncategorized\/how-to-submit-a-ticket\/"},"modified":"2024-09-11T19:44:43","modified_gmt":"2024-09-11T19:44:43","slug":"how-to-submit-a-ticket","status":"publish","type":"post","link":"https:\/\/iocentral.net\/iosite\/submit-a-ticket\/how-to-submit-a-ticket\/","title":{"rendered":"XSales App: How To Submit A Ticket"},"content":{"rendered":"<p>1. To submit a ticket, include the following:<br \/>\n*Subject line in the email: (User Full Name) \u2013 (Division) \u2013 (Application name)<br \/>\n*The contact\u2019s number<br \/>\n*The description of the problem<br \/>\n*How the problem was duplicated<br \/>\n*Example:<br \/>\nEmail Subject: John Doe \u2013 Atlanta \u2013 OLE Survey<br \/>\nRoute Name: John Doe Distribution<br \/>\nDriver\u2019s Name: John Doe<br \/>\nContact Number: 404-505-6060<br \/>\nDescription of problem: IO is unable to print the End of day report<br \/>\nConfirmed by Management: Angelo Roberto confirmed the problem. Mr. Roberto remoted in through quick support and was not able to print the end-of-day report. The driver has the latest version.<br \/>\nManagement is required to address the issue first and attempt to resolve it, before emailing Route Support.<\/p>\n<p><a href=\"https:\/\/iocentral.net\/iosite\/submit-a-ticket\/\" target=\"_blank\" rel=\"noopener\">Submit a ticket<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>1. To submit a ticket, include the following: *Subject line in the email: (User Full Name) \u2013 (Division) \u2013 (Application name) *The contact\u2019s number *The description of the problem *How the problem was duplicated *Example: Email Subject: John Doe \u2013 Atlanta \u2013 OLE Survey Route Name: John Doe Distribution Driver\u2019s Name: John Doe Contact Number: 404-505-6060 Description of problem: IO is unable to print the End of day report Confirmed by Management: Angelo Roberto confirmed the problem. Mr. Roberto remoted in through quick support and was not able to print the end-of-day report. The driver has the latest version. Management is required to address the issue first and attempt to resolve it, before emailing Route Support. Submit a ticket<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[8],"tags":[],"class_list":["post-204","post","type-post","status-publish","format-standard","hentry","category-submit-a-ticket"],"_links":{"self":[{"href":"https:\/\/iocentral.net\/iosite\/wp-json\/wp\/v2\/posts\/204","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/iocentral.net\/iosite\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/iocentral.net\/iosite\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/iocentral.net\/iosite\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/iocentral.net\/iosite\/wp-json\/wp\/v2\/comments?post=204"}],"version-history":[{"count":2,"href":"https:\/\/iocentral.net\/iosite\/wp-json\/wp\/v2\/posts\/204\/revisions"}],"predecessor-version":[{"id":1632,"href":"https:\/\/iocentral.net\/iosite\/wp-json\/wp\/v2\/posts\/204\/revisions\/1632"}],"wp:attachment":[{"href":"https:\/\/iocentral.net\/iosite\/wp-json\/wp\/v2\/media?parent=204"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/iocentral.net\/iosite\/wp-json\/wp\/v2\/categories?post=204"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/iocentral.net\/iosite\/wp-json\/wp\/v2\/tags?post=204"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}