{"id":17,"date":"2024-07-16T13:00:16","date_gmt":"2024-07-16T13:00:16","guid":{"rendered":"https:\/\/iocentral.net\/iosite\/?page_id=17"},"modified":"2024-10-17T15:08:20","modified_gmt":"2024-10-17T15:08:20","slug":"knowledge-base","status":"publish","type":"page","link":"https:\/\/iocentral.net\/iosite\/knowledge-base\/","title":{"rendered":"Knowledge base"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"17\" class=\"elementor elementor-17\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5cf0089d e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"5cf0089d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-7b1e6944 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"7b1e6944\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-34a03449 elementor-widget elementor-widget-heading\" data-id=\"34a03449\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Knowledge Base<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-31401050 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"31401050\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-388658e e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"388658e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-26c7af9 elementor-widget elementor-widget-spacer\" data-id=\"26c7af9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7d5f169 elementor-widget elementor-widget-text-editor\" data-id=\"7d5f169\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Our Knowledge Base is designed to provide Independent Operators (IOs) with the resources and support they need. Here, you\u2019ll find comprehensive guides, troubleshooting tips, and detailed articles on various topics. Whether you\u2019re looking to install new applications, resolve issues, or enhance your operational efficiency, our Knowledge Base is your go-to resource. Explore the articles below to get started and find the answers to your questions.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-545e214 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"545e214\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3c42f38 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"3c42f38\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8bc6e68 wpr-grid-columns--mobile1 wpr-grid-columns-3 wpr-grid-columns--tablet2 wpr-grid-pagination-center wpr-item-styles-inner elementor-widget elementor-widget-wpr-grid\" data-id=\"8bc6e68\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wpr-grid.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<ul class=\"wpr-grid-filters elementor-clearfix wpr-grid-filters-sep-right\"><li class=\" wpr-pointer-none wpr-pointer-line-fx wpr-pointer-fx-none\"><span  data-filter=\"*\" class=\"wpr-grid-filters-item wpr-active-filter \">All articles<\/span><em class=\"wpr-grid-filters-sep\"><\/em><\/li><li class=\" wpr-pointer-none wpr-pointer-line-fx wpr-pointer-fx-none\"><span   data-ajax-filter=[\"category\",\"infoton-apps\"]  data-filter=\".category-infoton-apps\">Infoton Apps<\/span><em class=\"wpr-grid-filters-sep\"><\/em><\/li><li class=\" wpr-pointer-none wpr-pointer-line-fx wpr-pointer-fx-none\"><span   data-ajax-filter=[\"category\",\"intallers\"]  data-filter=\".category-intallers\">Installers<\/span><em class=\"wpr-grid-filters-sep\"><\/em><\/li><li class=\" wpr-pointer-none wpr-pointer-line-fx wpr-pointer-fx-none\"><span   data-ajax-filter=[\"category\",\"ordering-portal\"]  data-filter=\".category-ordering-portal\">Ordering Portal<\/span><em class=\"wpr-grid-filters-sep\"><\/em><\/li><li class=\" wpr-pointer-none wpr-pointer-line-fx wpr-pointer-fx-none\"><span   data-ajax-filter=[\"category\",\"submit-a-ticket\"]  data-filter=\".category-submit-a-ticket\">Submit a Ticket<\/span><em class=\"wpr-grid-filters-sep\"><\/em><\/li><li class=\" wpr-pointer-none wpr-pointer-line-fx wpr-pointer-fx-none\"><span   data-ajax-filter=[\"category\",\"walmart-volt\"]  data-filter=\".category-walmart-volt\">Walmart Volt<\/span><em class=\"wpr-grid-filters-sep\"><\/em><\/li><li class=\" wpr-pointer-none wpr-pointer-line-fx wpr-pointer-fx-none\"><span   data-ajax-filter=[\"category\",\"xsales-app-manual\"]  data-filter=\".category-xsales-app-manual\">XSales App Manual<\/span><em class=\"wpr-grid-filters-sep\"><\/em><\/li><li class=\" wpr-pointer-none wpr-pointer-line-fx wpr-pointer-fx-none\"><span   data-ajax-filter=[\"category\",\"xsales-troubleshoot\"]  data-filter=\".category-xsales-troubleshoot\">XSales Troubleshoot<\/span><em class=\"wpr-grid-filters-sep\"><\/em><\/li><\/ul><section class=\"wpr-grid elementor-clearfix\" data-settings=\"{&quot;layout&quot;:&quot;fitRows&quot;,&quot;stick_last_element_to_bottom&quot;:&quot;&quot;,&quot;columns_desktop&quot;:3,&quot;gutter_hr&quot;:15,&quot;gutter_hr_mobile&quot;:8,&quot;gutter_hr_mobile_extra&quot;:15,&quot;gutter_hr_tablet&quot;:15,&quot;gutter_hr_tablet_extra&quot;:15,&quot;gutter_hr_laptop&quot;:15,&quot;gutter_hr_widescreen&quot;:15,&quot;gutter_vr&quot;:15,&quot;gutter_vr_mobile&quot;:14,&quot;gutter_vr_mobile_extra&quot;:15,&quot;gutter_vr_tablet&quot;:15,&quot;gutter_vr_tablet_extra&quot;:15,&quot;gutter_vr_laptop&quot;:15,&quot;gutter_vr_widescreen&quot;:15,&quot;animation&quot;:&quot;default&quot;,&quot;animation_duration&quot;:0.3,&quot;animation_delay&quot;:0.05,&quot;deeplinking&quot;:&quot;&quot;,&quot;filters_linkable&quot;:&quot;no&quot;,&quot;filters_default_filter&quot;:&quot;&quot;,&quot;filters_count&quot;:&quot;&quot;,&quot;filters_hide_empty&quot;:&quot;no&quot;,&quot;filters_animation&quot;:&quot;default&quot;,&quot;filters_animation_duration&quot;:0.3,&quot;filters_animation_delay&quot;:0.1,&quot;pagination_type&quot;:&quot;load-more&quot;,&quot;pagination_max_pages&quot;:1,&quot;lightbox&quot;:{&quot;selector&quot;:&quot;.wpr-grid-image-wrap&quot;,&quot;iframeMaxWidth&quot;:&quot;60%&quot;,&quot;hash&quot;:false,&quot;autoplay&quot;:&quot;true&quot;,&quot;pause&quot;:5000,&quot;progressBar&quot;:&quot;true&quot;,&quot;counter&quot;:&quot;true&quot;,&quot;controls&quot;:&quot;true&quot;,&quot;getCaptionFromTitleOrAlt&quot;:&quot;true&quot;,&quot;thumbnail&quot;:&quot;&quot;,&quot;showThumbByDefault&quot;:&quot;&quot;,&quot;share&quot;:&quot;&quot;,&quot;zoom&quot;:&quot;true&quot;,&quot;fullScreen&quot;:&quot;true&quot;,&quot;download&quot;:&quot;true&quot;}}\" data-advanced-filters=\"no\"><article class=\"wpr-grid-item elementor-clearfix post-1960 post type-post status-publish format-standard hentry category-walmart-volt\"><div class=\"wpr-grid-item-inner\"><div class=\"wpr-grid-item-below-content elementor-clearfix\"><h2 class=\"wpr-grid-item-title elementor-repeater-item-db74895 wpr-grid-item-display-block wpr-grid-item-align-left wpr-pointer-none wpr-pointer-line-fx wpr-pointer-fx-fade\"><div class=\"inner-block\"><a target=\"_self\"  href=\"https:\/\/iocentral.net\/iosite\/walmart-volt\/reset-the-walmart-volt-password\/\">Reset the Walmart Volt Password<\/a><\/div><\/h2><div class=\"wpr-grid-item-excerpt elementor-repeater-item-8944de4 wpr-grid-item-display-block wpr-grid-item-align-left\"><div class=\"inner-block\"><p>1. Division or Regional Manager will need to send the request via email to Route Support. 2. The email must...<\/p><\/div><\/div><div class=\"wpr-grid-item-read-more elementor-repeater-item-16653e4 wpr-grid-item-display-block wpr-grid-item-align-left\"><div class=\"inner-block\"><a target=\"_self\" href=\"https:\/\/iocentral.net\/iosite\/walmart-volt\/reset-the-walmart-volt-password\/\" class=\"wpr-button-effect wpr-button-none\"><span>Read More<\/span><\/a><\/div><\/div><\/div><\/div><\/article><article class=\"wpr-grid-item elementor-clearfix post-1747 post type-post status-publish format-standard hentry category-infoton-apps\"><div class=\"wpr-grid-item-inner\"><div class=\"wpr-grid-item-below-content elementor-clearfix\"><h2 class=\"wpr-grid-item-title elementor-repeater-item-db74895 wpr-grid-item-display-block wpr-grid-item-align-left wpr-pointer-none wpr-pointer-line-fx wpr-pointer-fx-fade\"><div class=\"inner-block\"><a target=\"_self\"  href=\"https:\/\/iocentral.net\/iosite\/infoton-apps\/ordering-portal-manual-full-version\/\">Ordering Portal Manual (Full Version)<\/a><\/div><\/h2><div class=\"wpr-grid-item-excerpt elementor-repeater-item-8944de4 wpr-grid-item-display-block wpr-grid-item-align-left\"><div class=\"inner-block\"><p>By following the instructions in this manual, you will learn how to log in to the ordering portal, place orders,...<\/p><\/div><\/div><div class=\"wpr-grid-item-read-more elementor-repeater-item-16653e4 wpr-grid-item-display-block wpr-grid-item-align-left\"><div class=\"inner-block\"><a target=\"_self\" href=\"https:\/\/iocentral.net\/iosite\/infoton-apps\/ordering-portal-manual-full-version\/\" class=\"wpr-button-effect wpr-button-none\"><span>Read More<\/span><\/a><\/div><\/div><\/div><\/div><\/article><article class=\"wpr-grid-item elementor-clearfix post-1743 post type-post status-publish format-standard hentry category-infoton-apps\"><div class=\"wpr-grid-item-inner\"><div class=\"wpr-grid-item-below-content elementor-clearfix\"><h2 class=\"wpr-grid-item-title elementor-repeater-item-db74895 wpr-grid-item-display-block wpr-grid-item-align-left wpr-pointer-none wpr-pointer-line-fx wpr-pointer-fx-fade\"><div class=\"inner-block\"><a target=\"_self\"  href=\"https:\/\/iocentral.net\/iosite\/infoton-apps\/infoton-manual-full-version\/\">Infoton App Manual (Full Version)<\/a><\/div><\/h2><div class=\"wpr-grid-item-excerpt elementor-repeater-item-8944de4 wpr-grid-item-display-block wpr-grid-item-align-left\"><div class=\"inner-block\"><p>This manual is designed to provide you with all the information needed to effectively navigate and utilize the app for...<\/p><\/div><\/div><div class=\"wpr-grid-item-read-more elementor-repeater-item-16653e4 wpr-grid-item-display-block wpr-grid-item-align-left\"><div class=\"inner-block\"><a target=\"_self\" href=\"https:\/\/iocentral.net\/iosite\/infoton-apps\/infoton-manual-full-version\/\" class=\"wpr-button-effect wpr-button-none\"><span>Read More<\/span><\/a><\/div><\/div><\/div><\/div><\/article><article class=\"wpr-grid-item elementor-clearfix post-1740 post type-post status-publish format-standard hentry category-xsales-app-manual\"><div class=\"wpr-grid-item-inner\"><div class=\"wpr-grid-item-below-content elementor-clearfix\"><h2 class=\"wpr-grid-item-title elementor-repeater-item-db74895 wpr-grid-item-display-block wpr-grid-item-align-left wpr-pointer-none wpr-pointer-line-fx wpr-pointer-fx-fade\"><div class=\"inner-block\"><a target=\"_self\"  href=\"https:\/\/iocentral.net\/iosite\/xsales-app-manual\/xsales-app-manual-full-version\/\">XSales App Manual (Full Version)<\/a><\/div><\/h2><div class=\"wpr-grid-item-read-more elementor-repeater-item-16653e4 wpr-grid-item-display-block wpr-grid-item-align-left\"><div class=\"inner-block\"><a target=\"_self\" href=\"https:\/\/iocentral.net\/iosite\/xsales-app-manual\/xsales-app-manual-full-version\/\" class=\"wpr-button-effect wpr-button-none\"><span>Read More<\/span><\/a><\/div><\/div><\/div><\/div><\/article><article class=\"wpr-grid-item elementor-clearfix post-1367 post type-post status-publish format-standard hentry category-xsales-app-manual\"><div class=\"wpr-grid-item-inner\"><div class=\"wpr-grid-item-below-content elementor-clearfix\"><h2 class=\"wpr-grid-item-title elementor-repeater-item-db74895 wpr-grid-item-display-block wpr-grid-item-align-left wpr-pointer-none wpr-pointer-line-fx wpr-pointer-fx-fade\"><div class=\"inner-block\"><a target=\"_self\"  href=\"https:\/\/iocentral.net\/iosite\/xsales-app-manual\/xsales-app-installation\/\">XSales App Installation<\/a><\/div><\/h2><div class=\"wpr-grid-item-excerpt elementor-repeater-item-8944de4 wpr-grid-item-display-block wpr-grid-item-align-left\"><div class=\"inner-block\"><p>\u2022Open the installation email Click on the blue link and download all three files \u2022When it&#8217;s done downloading, search for...<\/p><\/div><\/div><div class=\"wpr-grid-item-read-more elementor-repeater-item-16653e4 wpr-grid-item-display-block wpr-grid-item-align-left\"><div class=\"inner-block\"><a target=\"_self\" href=\"https:\/\/iocentral.net\/iosite\/xsales-app-manual\/xsales-app-installation\/\" class=\"wpr-button-effect wpr-button-none\"><span>Read More<\/span><\/a><\/div><\/div><\/div><\/div><\/article><article class=\"wpr-grid-item elementor-clearfix post-248 post type-post status-publish format-standard hentry category-xsales-troubleshoot\"><div class=\"wpr-grid-item-inner\"><div class=\"wpr-grid-item-below-content elementor-clearfix\"><h2 class=\"wpr-grid-item-title elementor-repeater-item-db74895 wpr-grid-item-display-block wpr-grid-item-align-left wpr-pointer-none wpr-pointer-line-fx wpr-pointer-fx-fade\"><div class=\"inner-block\"><a target=\"_self\"  href=\"https:\/\/iocentral.net\/iosite\/xsales-troubleshoot\/wrep0044012-must-synchronize-multimedia\/\">XSales App Issue: wrep004:4012 Must synchronize multimedia<\/a><\/div><\/h2><div class=\"wpr-grid-item-excerpt elementor-repeater-item-8944de4 wpr-grid-item-display-block wpr-grid-item-align-left\"><div class=\"inner-block\"><p>This issue is cause when the user is trying to perform a Complete Sync and skipping the multimedia sync. Please...<\/p><\/div><\/div><div class=\"wpr-grid-item-read-more elementor-repeater-item-16653e4 wpr-grid-item-display-block wpr-grid-item-align-left\"><div class=\"inner-block\"><a target=\"_self\" href=\"https:\/\/iocentral.net\/iosite\/xsales-troubleshoot\/wrep0044012-must-synchronize-multimedia\/\" class=\"wpr-button-effect wpr-button-none\"><span>Read More<\/span><\/a><\/div><\/div><\/div><\/div><\/article><article class=\"wpr-grid-item elementor-clearfix post-247 post type-post status-publish format-standard hentry category-xsales-troubleshoot\"><div class=\"wpr-grid-item-inner\"><div class=\"wpr-grid-item-below-content elementor-clearfix\"><h2 class=\"wpr-grid-item-title elementor-repeater-item-db74895 wpr-grid-item-display-block wpr-grid-item-align-left wpr-pointer-none wpr-pointer-line-fx wpr-pointer-fx-fade\"><div class=\"inner-block\"><a target=\"_self\"  href=\"https:\/\/iocentral.net\/iosite\/xsales-troubleshoot\/socket-error-broken-pipe-error-caused-byclass-java-net-unknownhostexception\/\">XSales App Issue: Error caused by:class java.net.UnknownHostException<\/a><\/div><\/h2><div class=\"wpr-grid-item-excerpt elementor-repeater-item-8944de4 wpr-grid-item-display-block wpr-grid-item-align-left\"><div class=\"inner-block\"><p>This is cause by either no internet connection or poor internet connection Please verify internet connection.<\/p><\/div><\/div><div class=\"wpr-grid-item-read-more elementor-repeater-item-16653e4 wpr-grid-item-display-block wpr-grid-item-align-left\"><div class=\"inner-block\"><a target=\"_self\" href=\"https:\/\/iocentral.net\/iosite\/xsales-troubleshoot\/socket-error-broken-pipe-error-caused-byclass-java-net-unknownhostexception\/\" class=\"wpr-button-effect wpr-button-none\"><span>Read More<\/span><\/a><\/div><\/div><\/div><\/div><\/article><article class=\"wpr-grid-item elementor-clearfix post-246 post type-post status-publish format-standard hentry category-xsales-troubleshoot\"><div class=\"wpr-grid-item-inner\"><div class=\"wpr-grid-item-below-content elementor-clearfix\"><h2 class=\"wpr-grid-item-title elementor-repeater-item-db74895 wpr-grid-item-display-block wpr-grid-item-align-left wpr-pointer-none wpr-pointer-line-fx wpr-pointer-fx-fade\"><div class=\"inner-block\"><a target=\"_self\"  href=\"https:\/\/iocentral.net\/iosite\/xsales-troubleshoot\/synchronization-error-message\/\">XSales App Issue: Synchronization Error Message<\/a><\/div><\/h2><div class=\"wpr-grid-item-excerpt elementor-repeater-item-8944de4 wpr-grid-item-display-block wpr-grid-item-align-left\"><div class=\"inner-block\"><p>This message error shows up when trying to Synchronize to open the day for the following reasons: \u2022GeneralSettings file is...<\/p><\/div><\/div><div class=\"wpr-grid-item-read-more elementor-repeater-item-16653e4 wpr-grid-item-display-block wpr-grid-item-align-left\"><div class=\"inner-block\"><a target=\"_self\" href=\"https:\/\/iocentral.net\/iosite\/xsales-troubleshoot\/synchronization-error-message\/\" class=\"wpr-button-effect wpr-button-none\"><span>Read More<\/span><\/a><\/div><\/div><\/div><\/div><\/article><article class=\"wpr-grid-item elementor-clearfix post-245 post type-post status-publish format-standard hentry category-xsales-troubleshoot\"><div class=\"wpr-grid-item-inner\"><div class=\"wpr-grid-item-below-content elementor-clearfix\"><h2 class=\"wpr-grid-item-title elementor-repeater-item-db74895 wpr-grid-item-display-block wpr-grid-item-align-left wpr-pointer-none wpr-pointer-line-fx wpr-pointer-fx-fade\"><div class=\"inner-block\"><a target=\"_self\"  href=\"https:\/\/iocentral.net\/iosite\/xsales-troubleshoot\/the-customer-has-exceeded-the-max-pending-document-error\/\">XSales App Issue: The customer has exceeded the max pending document Error<\/a><\/div><\/h2><div class=\"wpr-grid-item-excerpt elementor-repeater-item-8944de4 wpr-grid-item-display-block wpr-grid-item-align-left\"><div class=\"inner-block\"><p>This error occurs when creating more than 2 invoices with a certain customer. see error message below: This works just...<\/p><\/div><\/div><div class=\"wpr-grid-item-read-more elementor-repeater-item-16653e4 wpr-grid-item-display-block wpr-grid-item-align-left\"><div class=\"inner-block\"><a target=\"_self\" href=\"https:\/\/iocentral.net\/iosite\/xsales-troubleshoot\/the-customer-has-exceeded-the-max-pending-document-error\/\" class=\"wpr-button-effect wpr-button-none\"><span>Read More<\/span><\/a><\/div><\/div><\/div><\/div><\/article><article class=\"wpr-grid-item elementor-clearfix post-244 post type-post status-publish format-standard hentry category-xsales-troubleshoot\"><div class=\"wpr-grid-item-inner\"><div class=\"wpr-grid-item-below-content elementor-clearfix\"><h2 class=\"wpr-grid-item-title elementor-repeater-item-db74895 wpr-grid-item-display-block wpr-grid-item-align-left wpr-pointer-none wpr-pointer-line-fx wpr-pointer-fx-fade\"><div class=\"inner-block\"><a target=\"_self\"  href=\"https:\/\/iocentral.net\/iosite\/xsales-troubleshoot\/001-does-not-exist-database-error\/\">XSales App Issue: 001 Does not exist database error<\/a><\/div><\/h2><div class=\"wpr-grid-item-excerpt elementor-repeater-item-8944de4 wpr-grid-item-display-block wpr-grid-item-align-left\"><div class=\"inner-block\"><p>The &#8220;001: Does not exist database&#8221; Error is a server-related issue that needs to be reported to the Mobile Communications...<\/p><\/div><\/div><div class=\"wpr-grid-item-read-more elementor-repeater-item-16653e4 wpr-grid-item-display-block wpr-grid-item-align-left\"><div class=\"inner-block\"><a target=\"_self\" href=\"https:\/\/iocentral.net\/iosite\/xsales-troubleshoot\/001-does-not-exist-database-error\/\" class=\"wpr-button-effect wpr-button-none\"><span>Read More<\/span><\/a><\/div><\/div><\/div><\/div><\/article><article class=\"wpr-grid-item elementor-clearfix post-243 post type-post status-publish format-standard hentry category-xsales-troubleshoot\"><div class=\"wpr-grid-item-inner\"><div class=\"wpr-grid-item-below-content elementor-clearfix\"><h2 class=\"wpr-grid-item-title elementor-repeater-item-db74895 wpr-grid-item-display-block wpr-grid-item-align-left wpr-pointer-none wpr-pointer-line-fx wpr-pointer-fx-fade\"><div class=\"inner-block\"><a target=\"_self\"  href=\"https:\/\/iocentral.net\/iosite\/xsales-troubleshoot\/too-many-request-error-multimedia-synchronization\/\">XSales app App Issue: Too many request error &#8211; Multimedia Synchronization<\/a><\/div><\/h2><div class=\"wpr-grid-item-excerpt elementor-repeater-item-8944de4 wpr-grid-item-display-block wpr-grid-item-align-left\"><div class=\"inner-block\"><p>If the error &#8220;Too many requests&#8221; shows up when trying to synchronize the multimedia, please proceed to check the internet...<\/p><\/div><\/div><div class=\"wpr-grid-item-read-more elementor-repeater-item-16653e4 wpr-grid-item-display-block wpr-grid-item-align-left\"><div class=\"inner-block\"><a target=\"_self\" href=\"https:\/\/iocentral.net\/iosite\/xsales-troubleshoot\/too-many-request-error-multimedia-synchronization\/\" class=\"wpr-button-effect wpr-button-none\"><span>Read More<\/span><\/a><\/div><\/div><\/div><\/div><\/article><article class=\"wpr-grid-item elementor-clearfix post-242 post type-post status-publish format-standard hentry category-xsales-troubleshoot\"><div class=\"wpr-grid-item-inner\"><div class=\"wpr-grid-item-below-content elementor-clearfix\"><h2 class=\"wpr-grid-item-title elementor-repeater-item-db74895 wpr-grid-item-display-block wpr-grid-item-align-left wpr-pointer-none wpr-pointer-line-fx wpr-pointer-fx-fade\"><div class=\"inner-block\"><a target=\"_self\"  href=\"https:\/\/iocentral.net\/iosite\/xsales-troubleshoot\/not-able-to-find-a-customer-missing-customer\/\">XSales Apk Issue: Not able to find a Customer (Missing customer)<\/a><\/div><\/h2><div class=\"wpr-grid-item-excerpt elementor-repeater-item-8944de4 wpr-grid-item-display-block wpr-grid-item-align-left\"><div class=\"inner-block\"><p>If there is a missing customer, ensure first to: \u2022 Go to the Customer list, press on the Date option...<\/p><\/div><\/div><div class=\"wpr-grid-item-read-more elementor-repeater-item-16653e4 wpr-grid-item-display-block wpr-grid-item-align-left\"><div class=\"inner-block\"><a target=\"_self\" href=\"https:\/\/iocentral.net\/iosite\/xsales-troubleshoot\/not-able-to-find-a-customer-missing-customer\/\" class=\"wpr-button-effect wpr-button-none\"><span>Read More<\/span><\/a><\/div><\/div><\/div><\/div><\/article><article class=\"wpr-grid-item elementor-clearfix post-241 post type-post status-publish format-standard hentry category-xsales-troubleshoot\"><div class=\"wpr-grid-item-inner\"><div class=\"wpr-grid-item-below-content elementor-clearfix\"><h2 class=\"wpr-grid-item-title elementor-repeater-item-db74895 wpr-grid-item-display-block wpr-grid-item-align-left wpr-pointer-none wpr-pointer-line-fx wpr-pointer-fx-fade\"><div class=\"inner-block\"><a target=\"_self\"  href=\"https:\/\/iocentral.net\/iosite\/xsales-troubleshoot\/complete-synchronization-not-showing\/\">XSales App Issue: Complete Synchronization not showing<\/a><\/div><\/h2><div class=\"wpr-grid-item-excerpt elementor-repeater-item-8944de4 wpr-grid-item-display-block wpr-grid-item-align-left\"><div class=\"inner-block\"><p>When Complete Synchronization is not showing please ensure to check: \u2022EoD is Locked and printed \u2022Settlement is locked After making...<\/p><\/div><\/div><div class=\"wpr-grid-item-read-more elementor-repeater-item-16653e4 wpr-grid-item-display-block wpr-grid-item-align-left\"><div class=\"inner-block\"><a target=\"_self\" href=\"https:\/\/iocentral.net\/iosite\/xsales-troubleshoot\/complete-synchronization-not-showing\/\" class=\"wpr-button-effect wpr-button-none\"><span>Read More<\/span><\/a><\/div><\/div><\/div><\/div><\/article><article class=\"wpr-grid-item elementor-clearfix post-240 post type-post status-publish format-standard hentry category-xsales-troubleshoot\"><div class=\"wpr-grid-item-inner\"><div class=\"wpr-grid-item-below-content elementor-clearfix\"><h2 class=\"wpr-grid-item-title elementor-repeater-item-db74895 wpr-grid-item-display-block wpr-grid-item-align-left wpr-pointer-none wpr-pointer-line-fx wpr-pointer-fx-fade\"><div class=\"inner-block\"><a target=\"_self\"  href=\"https:\/\/iocentral.net\/iosite\/xsales-troubleshoot\/dex-connection\/\">XSales App Issue: Dex Connection<\/a><\/div><\/h2><div class=\"wpr-grid-item-excerpt elementor-repeater-item-8944de4 wpr-grid-item-display-block wpr-grid-item-align-left\"><div class=\"inner-block\"><p>If when doing Dex error &#8220;Connection cannot be established&#8221; shows, please proceed to check the steps below: \u2022Check that the...<\/p><\/div><\/div><div class=\"wpr-grid-item-read-more elementor-repeater-item-16653e4 wpr-grid-item-display-block wpr-grid-item-align-left\"><div class=\"inner-block\"><a target=\"_self\" href=\"https:\/\/iocentral.net\/iosite\/xsales-troubleshoot\/dex-connection\/\" class=\"wpr-button-effect wpr-button-none\"><span>Read More<\/span><\/a><\/div><\/div><\/div><\/div><\/article><article class=\"wpr-grid-item elementor-clearfix post-239 post type-post status-publish format-standard hentry category-xsales-troubleshoot\"><div class=\"wpr-grid-item-inner\"><div class=\"wpr-grid-item-below-content elementor-clearfix\"><h2 class=\"wpr-grid-item-title elementor-repeater-item-db74895 wpr-grid-item-display-block wpr-grid-item-align-left wpr-pointer-none wpr-pointer-line-fx wpr-pointer-fx-fade\"><div class=\"inner-block\"><a target=\"_self\"  href=\"https:\/\/iocentral.net\/iosite\/xsales-troubleshoot\/unable-to-sync-after-closing-the-day\/\">XSales App Issue: Unable to Sync after closing the day<\/a><\/div><\/h2><div class=\"wpr-grid-item-excerpt elementor-repeater-item-8944de4 wpr-grid-item-display-block wpr-grid-item-align-left\"><div class=\"inner-block\"><p>If the day has been closed and is needed to reopen the day again, but it does not let the...<\/p><\/div><\/div><div class=\"wpr-grid-item-read-more elementor-repeater-item-16653e4 wpr-grid-item-display-block wpr-grid-item-align-left\"><div class=\"inner-block\"><a target=\"_self\" href=\"https:\/\/iocentral.net\/iosite\/xsales-troubleshoot\/unable-to-sync-after-closing-the-day\/\" class=\"wpr-button-effect wpr-button-none\"><span>Read More<\/span><\/a><\/div><\/div><\/div><\/div><\/article><article class=\"wpr-grid-item elementor-clearfix post-238 post type-post status-publish format-standard hentry category-xsales-troubleshoot\"><div class=\"wpr-grid-item-inner\"><div class=\"wpr-grid-item-below-content elementor-clearfix\"><h2 class=\"wpr-grid-item-title elementor-repeater-item-db74895 wpr-grid-item-display-block wpr-grid-item-align-left wpr-pointer-none wpr-pointer-line-fx wpr-pointer-fx-fade\"><div class=\"inner-block\"><a target=\"_self\"  href=\"https:\/\/iocentral.net\/iosite\/xsales-troubleshoot\/missing-company-icon\/\">XSales App Issue: Missing Company Icon<\/a><\/div><\/h2><div class=\"wpr-grid-item-excerpt elementor-repeater-item-8944de4 wpr-grid-item-display-block wpr-grid-item-align-left\"><div class=\"inner-block\"><p>The &#8220;companyicon.png&#8221; was missing from the device, by adding the image file in question to the correct folder, the company...<\/p><\/div><\/div><div class=\"wpr-grid-item-read-more elementor-repeater-item-16653e4 wpr-grid-item-display-block wpr-grid-item-align-left\"><div class=\"inner-block\"><a target=\"_self\" href=\"https:\/\/iocentral.net\/iosite\/xsales-troubleshoot\/missing-company-icon\/\" class=\"wpr-button-effect wpr-button-none\"><span>Read More<\/span><\/a><\/div><\/div><\/div><\/div><\/article><article class=\"wpr-grid-item elementor-clearfix post-237 post type-post status-publish format-standard hentry category-xsales-troubleshoot\"><div class=\"wpr-grid-item-inner\"><div class=\"wpr-grid-item-below-content elementor-clearfix\"><h2 class=\"wpr-grid-item-title elementor-repeater-item-db74895 wpr-grid-item-display-block wpr-grid-item-align-left wpr-pointer-none wpr-pointer-line-fx wpr-pointer-fx-fade\"><div class=\"inner-block\"><a target=\"_self\"  href=\"https:\/\/iocentral.net\/iosite\/xsales-troubleshoot\/printer-not-working\/\">XSales App Issue: Printer not working<\/a><\/div><\/h2><div class=\"wpr-grid-item-excerpt elementor-repeater-item-8944de4 wpr-grid-item-display-block wpr-grid-item-align-left\"><div class=\"inner-block\"><p>If the printer is not connecting to the Xsales Mobile App please follow the steps below: \u2022Ensure that the printer...<\/p><\/div><\/div><div class=\"wpr-grid-item-read-more elementor-repeater-item-16653e4 wpr-grid-item-display-block wpr-grid-item-align-left\"><div class=\"inner-block\"><a target=\"_self\" href=\"https:\/\/iocentral.net\/iosite\/xsales-troubleshoot\/printer-not-working\/\" class=\"wpr-button-effect wpr-button-none\"><span>Read More<\/span><\/a><\/div><\/div><\/div><\/div><\/article><article class=\"wpr-grid-item elementor-clearfix post-236 post type-post status-publish format-standard hentry category-xsales-troubleshoot\"><div class=\"wpr-grid-item-inner\"><div class=\"wpr-grid-item-below-content elementor-clearfix\"><h2 class=\"wpr-grid-item-title elementor-repeater-item-db74895 wpr-grid-item-display-block wpr-grid-item-align-left wpr-pointer-none wpr-pointer-line-fx wpr-pointer-fx-fade\"><div class=\"inner-block\"><a target=\"_self\"  href=\"https:\/\/iocentral.net\/iosite\/xsales-troubleshoot\/unable-to-sync-open-the-day\/\">XSales App Issue: Unable to Sync &#8211; Open the day<\/a><\/div><\/h2><div class=\"wpr-grid-item-excerpt elementor-repeater-item-8944de4 wpr-grid-item-display-block wpr-grid-item-align-left\"><div class=\"inner-block\"><p>If you&#8217;re experiencing sync problems or errors confirm you have a strong signal (for devices with Cell data) if your...<\/p><\/div><\/div><div class=\"wpr-grid-item-read-more elementor-repeater-item-16653e4 wpr-grid-item-display-block wpr-grid-item-align-left\"><div class=\"inner-block\"><a target=\"_self\" href=\"https:\/\/iocentral.net\/iosite\/xsales-troubleshoot\/unable-to-sync-open-the-day\/\" class=\"wpr-button-effect wpr-button-none\"><span>Read More<\/span><\/a><\/div><\/div><\/div><\/div><\/article><article class=\"wpr-grid-item elementor-clearfix post-235 post type-post status-publish format-standard hentry category-xsales-troubleshoot\"><div class=\"wpr-grid-item-inner\"><div class=\"wpr-grid-item-below-content elementor-clearfix\"><h2 class=\"wpr-grid-item-title elementor-repeater-item-db74895 wpr-grid-item-display-block wpr-grid-item-align-left wpr-pointer-none wpr-pointer-line-fx wpr-pointer-fx-fade\"><div class=\"inner-block\"><a target=\"_self\"  href=\"https:\/\/iocentral.net\/iosite\/xsales-troubleshoot\/inconsistent-bill-how-to-solve\/\">XSales App Issue: Inconsistent Bill &#8211; How to solve<\/a><\/div><\/h2><div class=\"wpr-grid-item-excerpt elementor-repeater-item-8944de4 wpr-grid-item-display-block wpr-grid-item-align-left\"><div class=\"inner-block\"><p>This error occurs when doing the End of Day will show an error message stating &#8220;Inconsistent Bill&#8221; To solve this...<\/p><\/div><\/div><div class=\"wpr-grid-item-read-more elementor-repeater-item-16653e4 wpr-grid-item-display-block wpr-grid-item-align-left\"><div class=\"inner-block\"><a target=\"_self\" href=\"https:\/\/iocentral.net\/iosite\/xsales-troubleshoot\/inconsistent-bill-how-to-solve\/\" class=\"wpr-button-effect wpr-button-none\"><span>Read More<\/span><\/a><\/div><\/div><\/div><\/div><\/article><article class=\"wpr-grid-item elementor-clearfix post-234 post type-post status-publish format-standard hentry category-infoton-apps\"><div class=\"wpr-grid-item-inner\"><div class=\"wpr-grid-item-below-content elementor-clearfix\"><h2 class=\"wpr-grid-item-title elementor-repeater-item-db74895 wpr-grid-item-display-block wpr-grid-item-align-left wpr-pointer-none wpr-pointer-line-fx wpr-pointer-fx-fade\"><div class=\"inner-block\"><a target=\"_self\"  href=\"https:\/\/iocentral.net\/iosite\/infoton-apps\/closing-day\/\">Closing Day (Infoton Apps)<\/a><\/div><\/h2><div class=\"wpr-grid-item-excerpt elementor-repeater-item-8944de4 wpr-grid-item-display-block wpr-grid-item-align-left\"><div class=\"inner-block\"><p>Steps to follow Tap the three dots on the upper right corner Tap &#8220;End Day&#8221; Tap &#8220;Ok&#8221;, &#8220;OK&#8221; and then...<\/p><\/div><\/div><div class=\"wpr-grid-item-read-more elementor-repeater-item-16653e4 wpr-grid-item-display-block wpr-grid-item-align-left\"><div class=\"inner-block\"><a target=\"_self\" href=\"https:\/\/iocentral.net\/iosite\/infoton-apps\/closing-day\/\" class=\"wpr-button-effect wpr-button-none\"><span>Read More<\/span><\/a><\/div><\/div><\/div><\/div><\/article><article class=\"wpr-grid-item elementor-clearfix post-233 post type-post status-publish format-standard hentry category-infoton-apps\"><div class=\"wpr-grid-item-inner\"><div class=\"wpr-grid-item-below-content elementor-clearfix\"><h2 class=\"wpr-grid-item-title elementor-repeater-item-db74895 wpr-grid-item-display-block wpr-grid-item-align-left wpr-pointer-none wpr-pointer-line-fx wpr-pointer-fx-fade\"><div class=\"inner-block\"><a target=\"_self\"  href=\"https:\/\/iocentral.net\/iosite\/infoton-apps\/void-an-invoice-ole-western\/\">Void An Invoice (Infoton Apps)<\/a><\/div><\/h2><div class=\"wpr-grid-item-excerpt elementor-repeater-item-8944de4 wpr-grid-item-display-block wpr-grid-item-align-left\"><div class=\"inner-block\"><p>\u2022Tap the document you want to void \u2022Tap the three dots on the top right corner \u2022Tap &#8220;Void Invoice&#8221; then...<\/p><\/div><\/div><div class=\"wpr-grid-item-read-more elementor-repeater-item-16653e4 wpr-grid-item-display-block wpr-grid-item-align-left\"><div class=\"inner-block\"><a target=\"_self\" href=\"https:\/\/iocentral.net\/iosite\/infoton-apps\/void-an-invoice-ole-western\/\" class=\"wpr-button-effect wpr-button-none\"><span>Read More<\/span><\/a><\/div><\/div><\/div><\/div><\/article><article class=\"wpr-grid-item elementor-clearfix post-232 post type-post status-publish format-standard hentry category-intallers\"><div class=\"wpr-grid-item-inner\"><div class=\"wpr-grid-item-below-content elementor-clearfix\"><h2 class=\"wpr-grid-item-title elementor-repeater-item-db74895 wpr-grid-item-display-block wpr-grid-item-align-left wpr-pointer-none wpr-pointer-line-fx wpr-pointer-fx-fade\"><div class=\"inner-block\"><a target=\"_self\"  href=\"https:\/\/iocentral.net\/iosite\/intallers\/western-foods-apk\/\">Western Foods Apk and Certified Hardware<\/a><\/div><\/h2><div class=\"wpr-grid-item-excerpt elementor-repeater-item-8944de4 wpr-grid-item-display-block wpr-grid-item-align-left\"><div class=\"inner-block\"><p>Open de file and execute it. Allow all permissions Download app Certified Printer \u2022 Zebra RW420 4\u201d \u2022 Datamax Oneill...<\/p><\/div><\/div><div class=\"wpr-grid-item-read-more elementor-repeater-item-16653e4 wpr-grid-item-display-block wpr-grid-item-align-left\"><div class=\"inner-block\"><a target=\"_self\" href=\"https:\/\/iocentral.net\/iosite\/intallers\/western-foods-apk\/\" class=\"wpr-button-effect wpr-button-none\"><span>Read More<\/span><\/a><\/div><\/div><\/div><\/div><\/article><article class=\"wpr-grid-item elementor-clearfix post-231 post type-post status-publish format-standard hentry category-intallers\"><div class=\"wpr-grid-item-inner\"><div class=\"wpr-grid-item-below-content elementor-clearfix\"><h2 class=\"wpr-grid-item-title elementor-repeater-item-db74895 wpr-grid-item-display-block wpr-grid-item-align-left wpr-pointer-none wpr-pointer-line-fx wpr-pointer-fx-fade\"><div class=\"inner-block\"><a target=\"_self\"  href=\"https:\/\/iocentral.net\/iosite\/intallers\/ole-dsd-apk\/\">Ole DSD APK and Certified Hardware<\/a><\/div><\/h2><div class=\"wpr-grid-item-excerpt elementor-repeater-item-8944de4 wpr-grid-item-display-block wpr-grid-item-align-left\"><div class=\"inner-block\"><p>Open de file and execute it. Allow all permissions Download app Certified Printer \u2022 Zebra RW420 4\u201d \u2022 Datamax Oneill...<\/p><\/div><\/div><div class=\"wpr-grid-item-read-more elementor-repeater-item-16653e4 wpr-grid-item-display-block wpr-grid-item-align-left\"><div class=\"inner-block\"><a target=\"_self\" href=\"https:\/\/iocentral.net\/iosite\/intallers\/ole-dsd-apk\/\" class=\"wpr-button-effect wpr-button-none\"><span>Read More<\/span><\/a><\/div><\/div><\/div><\/div><\/article><article class=\"wpr-grid-item elementor-clearfix post-230 post type-post status-publish format-standard hentry category-intallers\"><div class=\"wpr-grid-item-inner\"><div class=\"wpr-grid-item-below-content elementor-clearfix\"><h2 class=\"wpr-grid-item-title elementor-repeater-item-db74895 wpr-grid-item-display-block wpr-grid-item-align-left wpr-pointer-none wpr-pointer-line-fx wpr-pointer-fx-fade\"><div class=\"inner-block\"><a target=\"_self\"  href=\"https:\/\/iocentral.net\/iosite\/intallers\/xsales-apk\/\">XSales APK and Certified Hardware<\/a><\/div><\/h2><div class=\"wpr-grid-item-excerpt elementor-repeater-item-8944de4 wpr-grid-item-display-block wpr-grid-item-align-left\"><div class=\"inner-block\"><p>Open de file and execute it. Allow all permissions Download resources Certified Printers \u2022Zebra MZ320 3\u201d \u2022Zebra iMZ320 3\u201d \u2022Zebra...<\/p><\/div><\/div><div class=\"wpr-grid-item-read-more elementor-repeater-item-16653e4 wpr-grid-item-display-block wpr-grid-item-align-left\"><div class=\"inner-block\"><a target=\"_self\" href=\"https:\/\/iocentral.net\/iosite\/intallers\/xsales-apk\/\" class=\"wpr-button-effect wpr-button-none\"><span>Read More<\/span><\/a><\/div><\/div><\/div><\/div><\/article><article class=\"wpr-grid-item elementor-clearfix post-229 post type-post status-publish format-standard hentry category-infoton-apps\"><div class=\"wpr-grid-item-inner\"><div class=\"wpr-grid-item-below-content elementor-clearfix\"><h2 class=\"wpr-grid-item-title elementor-repeater-item-db74895 wpr-grid-item-display-block wpr-grid-item-align-left wpr-pointer-none wpr-pointer-line-fx wpr-pointer-fx-fade\"><div class=\"inner-block\"><a target=\"_self\"  href=\"https:\/\/iocentral.net\/iosite\/infoton-apps\/collecting-payment-ar-collection-ole-western\/\">Collecting Payment \/ AR Collection (Infoton Apps)<\/a><\/div><\/h2><div class=\"wpr-grid-item-excerpt elementor-repeater-item-8944de4 wpr-grid-item-display-block wpr-grid-item-align-left\"><div class=\"inner-block\"><p>Steps to follow \u2022 On the &#8220;Invoices&#8221; screen, select the 3 dots in the top right corner \u2022 Select &#8220;Apply...<\/p><\/div><\/div><div class=\"wpr-grid-item-read-more elementor-repeater-item-16653e4 wpr-grid-item-display-block wpr-grid-item-align-left\"><div class=\"inner-block\"><a target=\"_self\" href=\"https:\/\/iocentral.net\/iosite\/infoton-apps\/collecting-payment-ar-collection-ole-western\/\" class=\"wpr-button-effect wpr-button-none\"><span>Read More<\/span><\/a><\/div><\/div><\/div><\/div><\/article><article class=\"wpr-grid-item elementor-clearfix post-228 post type-post status-publish format-standard hentry category-infoton-apps\"><div class=\"wpr-grid-item-inner\"><div class=\"wpr-grid-item-below-content elementor-clearfix\"><h2 class=\"wpr-grid-item-title elementor-repeater-item-db74895 wpr-grid-item-display-block wpr-grid-item-align-left wpr-pointer-none wpr-pointer-line-fx wpr-pointer-fx-fade\"><div class=\"inner-block\"><a target=\"_self\"  href=\"https:\/\/iocentral.net\/iosite\/infoton-apps\/creating-invoice-ole-western\/\">Creating Invoice (Infoton Apps)<\/a><\/div><\/h2><div class=\"wpr-grid-item-excerpt elementor-repeater-item-8944de4 wpr-grid-item-display-block wpr-grid-item-align-left\"><div class=\"inner-block\"><p>\u2022 Choose store to service \u2022 Select the &#8220;+&#8221; icon in the top right \u2022 Select Invoice \u2022 Select the...<\/p><\/div><\/div><div class=\"wpr-grid-item-read-more elementor-repeater-item-16653e4 wpr-grid-item-display-block wpr-grid-item-align-left\"><div class=\"inner-block\"><a target=\"_self\" href=\"https:\/\/iocentral.net\/iosite\/infoton-apps\/creating-invoice-ole-western\/\" class=\"wpr-button-effect wpr-button-none\"><span>Read More<\/span><\/a><\/div><\/div><\/div><\/div><\/article><article class=\"wpr-grid-item elementor-clearfix post-227 post type-post status-publish format-standard hentry category-infoton-apps\"><div class=\"wpr-grid-item-inner\"><div class=\"wpr-grid-item-below-content elementor-clearfix\"><h2 class=\"wpr-grid-item-title elementor-repeater-item-db74895 wpr-grid-item-display-block wpr-grid-item-align-left wpr-pointer-none wpr-pointer-line-fx wpr-pointer-fx-fade\"><div class=\"inner-block\"><a target=\"_self\"  href=\"https:\/\/iocentral.net\/iosite\/infoton-apps\/creating-credit-ole-western\/\">Creating Credit (Infoton Apps)<\/a><\/div><\/h2><div class=\"wpr-grid-item-excerpt elementor-repeater-item-8944de4 wpr-grid-item-display-block wpr-grid-item-align-left\"><div class=\"inner-block\"><p>\u2022 Choose store to service \u2022 Select create \u2022 Select Credit \u2022 Select the &#8220;+&#8221; icon in the top right...<\/p><\/div><\/div><div class=\"wpr-grid-item-read-more elementor-repeater-item-16653e4 wpr-grid-item-display-block wpr-grid-item-align-left\"><div class=\"inner-block\"><a target=\"_self\" href=\"https:\/\/iocentral.net\/iosite\/infoton-apps\/creating-credit-ole-western\/\" class=\"wpr-button-effect wpr-button-none\"><span>Read More<\/span><\/a><\/div><\/div><\/div><\/div><\/article><article class=\"wpr-grid-item elementor-clearfix post-226 post type-post status-publish format-standard hentry category-infoton-apps\"><div class=\"wpr-grid-item-inner\"><div class=\"wpr-grid-item-below-content elementor-clearfix\"><h2 class=\"wpr-grid-item-title elementor-repeater-item-db74895 wpr-grid-item-display-block wpr-grid-item-align-left wpr-pointer-none wpr-pointer-line-fx wpr-pointer-fx-fade\"><div class=\"inner-block\"><a target=\"_self\"  href=\"https:\/\/iocentral.net\/iosite\/infoton-apps\/printer-setup-ole-western\/\">Printer Setup (Infoton Apps)<\/a><\/div><\/h2><div class=\"wpr-grid-item-excerpt elementor-repeater-item-8944de4 wpr-grid-item-display-block wpr-grid-item-align-left\"><div class=\"inner-block\"><p>\u2022 Open device settings \u2022 Select printer to pair \u2022 Enter pin \u2022 Printer is now paired via device settings...<\/p><\/div><\/div><div class=\"wpr-grid-item-read-more elementor-repeater-item-16653e4 wpr-grid-item-display-block wpr-grid-item-align-left\"><div class=\"inner-block\"><a target=\"_self\" href=\"https:\/\/iocentral.net\/iosite\/infoton-apps\/printer-setup-ole-western\/\" class=\"wpr-button-effect wpr-button-none\"><span>Read More<\/span><\/a><\/div><\/div><\/div><\/div><\/article><article class=\"wpr-grid-item elementor-clearfix post-225 post type-post status-publish format-standard hentry category-infoton-apps\"><div class=\"wpr-grid-item-inner\"><div class=\"wpr-grid-item-below-content elementor-clearfix\"><h2 class=\"wpr-grid-item-title elementor-repeater-item-db74895 wpr-grid-item-display-block wpr-grid-item-align-left wpr-pointer-none wpr-pointer-line-fx wpr-pointer-fx-fade\"><div class=\"inner-block\"><a target=\"_self\"  href=\"https:\/\/iocentral.net\/iosite\/infoton-apps\/application-login-2\/\">Application Login (Infoton Apps)<\/a><\/div><\/h2><div class=\"wpr-grid-item-excerpt elementor-repeater-item-8944de4 wpr-grid-item-display-block wpr-grid-item-align-left\"><div class=\"inner-block\"><p>\u2022 Enter Route Number and Password \u2022 Select &#8220;LOG IN&#8221; \u2022 App will begin downloading data Download guide<\/p><\/div><\/div><div class=\"wpr-grid-item-read-more elementor-repeater-item-16653e4 wpr-grid-item-display-block wpr-grid-item-align-left\"><div class=\"inner-block\"><a target=\"_self\" href=\"https:\/\/iocentral.net\/iosite\/infoton-apps\/application-login-2\/\" class=\"wpr-button-effect wpr-button-none\"><span>Read More<\/span><\/a><\/div><\/div><\/div><\/div><\/article><article class=\"wpr-grid-item elementor-clearfix post-222 post type-post status-publish format-standard hentry category-ordering-portal\"><div class=\"wpr-grid-item-inner\"><div class=\"wpr-grid-item-below-content elementor-clearfix\"><h2 class=\"wpr-grid-item-title elementor-repeater-item-db74895 wpr-grid-item-display-block wpr-grid-item-align-left wpr-pointer-none wpr-pointer-line-fx wpr-pointer-fx-fade\"><div class=\"inner-block\"><a target=\"_self\"  href=\"https:\/\/iocentral.net\/iosite\/ordering-portal\/ole-ordering-portal-placing-order\/\">Ordering Portal (Placing Order)<\/a><\/div><\/h2><div class=\"wpr-grid-item-read-more elementor-repeater-item-16653e4 wpr-grid-item-display-block wpr-grid-item-align-left\"><div class=\"inner-block\"><a target=\"_self\" href=\"https:\/\/iocentral.net\/iosite\/ordering-portal\/ole-ordering-portal-placing-order\/\" class=\"wpr-button-effect wpr-button-none\"><span>Read More<\/span><\/a><\/div><\/div><\/div><\/div><\/article><article class=\"wpr-grid-item elementor-clearfix post-220 post type-post status-publish format-standard hentry category-xsales-app-manual\"><div class=\"wpr-grid-item-inner\"><div class=\"wpr-grid-item-below-content elementor-clearfix\"><h2 class=\"wpr-grid-item-title elementor-repeater-item-db74895 wpr-grid-item-display-block wpr-grid-item-align-left wpr-pointer-none wpr-pointer-line-fx wpr-pointer-fx-fade\"><div class=\"inner-block\"><a target=\"_self\"  href=\"https:\/\/iocentral.net\/iosite\/xsales-app-manual\/sync\/\">XSales App &#8211; Synchronization<\/a><\/div><\/h2><div class=\"wpr-grid-item-excerpt elementor-repeater-item-8944de4 wpr-grid-item-display-block wpr-grid-item-align-left\"><div class=\"inner-block\"><p>\u2022Tap &#8220;Synchronization&#8221;\u2022First tap &#8220;Media Synchronize&#8221; Tap the arrows and select &#8220;OK&#8221;\u2022Go back and then Tap &#8220;Complete Synchronization&#8221;, tap the arrows...<\/p><\/div><\/div><div class=\"wpr-grid-item-read-more elementor-repeater-item-16653e4 wpr-grid-item-display-block wpr-grid-item-align-left\"><div class=\"inner-block\"><a target=\"_self\" href=\"https:\/\/iocentral.net\/iosite\/xsales-app-manual\/sync\/\" class=\"wpr-button-effect wpr-button-none\"><span>Read More<\/span><\/a><\/div><\/div><\/div><\/div><\/article><article class=\"wpr-grid-item elementor-clearfix post-219 post type-post status-publish format-standard hentry category-xsales-app-manual\"><div class=\"wpr-grid-item-inner\"><div class=\"wpr-grid-item-below-content elementor-clearfix\"><h2 class=\"wpr-grid-item-title elementor-repeater-item-db74895 wpr-grid-item-display-block wpr-grid-item-align-left wpr-pointer-none wpr-pointer-line-fx wpr-pointer-fx-fade\"><div class=\"inner-block\"><a target=\"_self\"  href=\"https:\/\/iocentral.net\/iosite\/xsales-app-manual\/settlement\/\">XSale App &#8211; Settlement<\/a><\/div><\/h2><div class=\"wpr-grid-item-excerpt elementor-repeater-item-8944de4 wpr-grid-item-display-block wpr-grid-item-align-left\"><div class=\"inner-block\"><p>\u2022Tap &#8220;Settlement&#8221;\u2022Tap on the lock icon\u2022Tap &#8220;OK&#8221;\u2022Printing receipt. Then tap the save icon Download guide<\/p><\/div><\/div><div class=\"wpr-grid-item-read-more elementor-repeater-item-16653e4 wpr-grid-item-display-block wpr-grid-item-align-left\"><div class=\"inner-block\"><a target=\"_self\" href=\"https:\/\/iocentral.net\/iosite\/xsales-app-manual\/settlement\/\" class=\"wpr-button-effect wpr-button-none\"><span>Read More<\/span><\/a><\/div><\/div><\/div><\/div><\/article><article class=\"wpr-grid-item elementor-clearfix post-218 post type-post status-publish format-standard hentry category-xsales-app-manual\"><div class=\"wpr-grid-item-inner\"><div class=\"wpr-grid-item-below-content elementor-clearfix\"><h2 class=\"wpr-grid-item-title elementor-repeater-item-db74895 wpr-grid-item-display-block wpr-grid-item-align-left wpr-pointer-none wpr-pointer-line-fx wpr-pointer-fx-fade\"><div class=\"inner-block\"><a target=\"_self\"  href=\"https:\/\/iocentral.net\/iosite\/xsales-app-manual\/end-of-day\/\">XSales App: End Of Day<\/a><\/div><\/h2><div class=\"wpr-grid-item-excerpt elementor-repeater-item-8944de4 wpr-grid-item-display-block wpr-grid-item-align-left\"><div class=\"inner-block\"><p>When done for the day,\u2022Tap &#8220;End Of Day&#8221;\u2022Tap the lock icon and select &#8220;OK&#8221;\u2022Click on the printer icon and it...<\/p><\/div><\/div><div class=\"wpr-grid-item-read-more elementor-repeater-item-16653e4 wpr-grid-item-display-block wpr-grid-item-align-left\"><div class=\"inner-block\"><a target=\"_self\" href=\"https:\/\/iocentral.net\/iosite\/xsales-app-manual\/end-of-day\/\" class=\"wpr-button-effect wpr-button-none\"><span>Read More<\/span><\/a><\/div><\/div><\/div><\/div><\/article><article class=\"wpr-grid-item elementor-clearfix post-217 post type-post status-publish format-standard hentry category-xsales-app-manual\"><div class=\"wpr-grid-item-inner\"><div class=\"wpr-grid-item-below-content elementor-clearfix\"><h2 class=\"wpr-grid-item-title elementor-repeater-item-db74895 wpr-grid-item-display-block wpr-grid-item-align-left wpr-pointer-none wpr-pointer-line-fx wpr-pointer-fx-fade\"><div class=\"inner-block\"><a target=\"_self\"  href=\"https:\/\/iocentral.net\/iosite\/xsales-app-manual\/void-an-invoice\/\">XSales App: Void an Invoice<\/a><\/div><\/h2><div class=\"wpr-grid-item-excerpt elementor-repeater-item-8944de4 wpr-grid-item-display-block wpr-grid-item-align-left\"><div class=\"inner-block\"><p>\u2022All invoices and credits for the store\u2022Tap and hold the invoice you want to void and tap the three dots...<\/p><\/div><\/div><div class=\"wpr-grid-item-read-more elementor-repeater-item-16653e4 wpr-grid-item-display-block wpr-grid-item-align-left\"><div class=\"inner-block\"><a target=\"_self\" href=\"https:\/\/iocentral.net\/iosite\/xsales-app-manual\/void-an-invoice\/\" class=\"wpr-button-effect wpr-button-none\"><span>Read More<\/span><\/a><\/div><\/div><\/div><\/div><\/article><article class=\"wpr-grid-item elementor-clearfix post-216 post type-post status-publish format-standard hentry category-xsales-app-manual\"><div class=\"wpr-grid-item-inner\"><div class=\"wpr-grid-item-below-content elementor-clearfix\"><h2 class=\"wpr-grid-item-title elementor-repeater-item-db74895 wpr-grid-item-display-block wpr-grid-item-align-left wpr-pointer-none wpr-pointer-line-fx wpr-pointer-fx-fade\"><div class=\"inner-block\"><a target=\"_self\"  href=\"https:\/\/iocentral.net\/iosite\/xsales-app-manual\/collecting-payment-ar-collection\/\">XSales App: Collecting Payment &#8211; A\/R Collection<\/a><\/div><\/h2><div class=\"wpr-grid-item-excerpt elementor-repeater-item-8944de4 wpr-grid-item-display-block wpr-grid-item-align-left\"><div class=\"inner-block\"><p>\u2022In the customer options, tap &#8220;A\/R Collections&#8221;\u2022Tap the icon in the top right corner\u2022Tap on the hand icon\u2022Tap on the...<\/p><\/div><\/div><div class=\"wpr-grid-item-read-more elementor-repeater-item-16653e4 wpr-grid-item-display-block wpr-grid-item-align-left\"><div class=\"inner-block\"><a target=\"_self\" href=\"https:\/\/iocentral.net\/iosite\/xsales-app-manual\/collecting-payment-ar-collection\/\" class=\"wpr-button-effect wpr-button-none\"><span>Read More<\/span><\/a><\/div><\/div><\/div><\/div><\/article><article class=\"wpr-grid-item elementor-clearfix post-215 post type-post status-publish format-standard hentry category-xsales-app-manual\"><div class=\"wpr-grid-item-inner\"><div class=\"wpr-grid-item-below-content elementor-clearfix\"><h2 class=\"wpr-grid-item-title elementor-repeater-item-db74895 wpr-grid-item-display-block wpr-grid-item-align-left wpr-pointer-none wpr-pointer-line-fx wpr-pointer-fx-fade\"><div class=\"inner-block\"><a target=\"_self\"  href=\"https:\/\/iocentral.net\/iosite\/xsales-app-manual\/creating-a-credit\/\">XSales App: Creating a Credit<\/a><\/div><\/h2><div class=\"wpr-grid-item-excerpt elementor-repeater-item-8944de4 wpr-grid-item-display-block wpr-grid-item-align-left\"><div class=\"inner-block\"><p>\u2022Click on the icon in the top right corner\u2022Click on &#8220;Order Condition&#8221; and select &#8220;Credit pickup&#8221; and then tap the...<\/p><\/div><\/div><div class=\"wpr-grid-item-read-more elementor-repeater-item-16653e4 wpr-grid-item-display-block wpr-grid-item-align-left\"><div class=\"inner-block\"><a target=\"_self\" href=\"https:\/\/iocentral.net\/iosite\/xsales-app-manual\/creating-a-credit\/\" class=\"wpr-button-effect wpr-button-none\"><span>Read More<\/span><\/a><\/div><\/div><\/div><\/div><\/article><article class=\"wpr-grid-item elementor-clearfix post-214 post type-post status-publish format-standard hentry category-xsales-app-manual\"><div class=\"wpr-grid-item-inner\"><div class=\"wpr-grid-item-below-content elementor-clearfix\"><h2 class=\"wpr-grid-item-title elementor-repeater-item-db74895 wpr-grid-item-display-block wpr-grid-item-align-left wpr-pointer-none wpr-pointer-line-fx wpr-pointer-fx-fade\"><div class=\"inner-block\"><a target=\"_self\"  href=\"https:\/\/iocentral.net\/iosite\/xsales-app-manual\/creating-an-invoice\/\">XSales App: Creating an Invoice<\/a><\/div><\/h2><div class=\"wpr-grid-item-excerpt elementor-repeater-item-8944de4 wpr-grid-item-display-block wpr-grid-item-align-left\"><div class=\"inner-block\"><p>\u2022Tap on the store you&#8217;re servicing and select &#8220;New\/Edit&#8221;\u2022Tap the icon on the top right corner to create an invoice\u2022Make...<\/p><\/div><\/div><div class=\"wpr-grid-item-read-more elementor-repeater-item-16653e4 wpr-grid-item-display-block wpr-grid-item-align-left\"><div class=\"inner-block\"><a target=\"_self\" href=\"https:\/\/iocentral.net\/iosite\/xsales-app-manual\/creating-an-invoice\/\" class=\"wpr-button-effect wpr-button-none\"><span>Read More<\/span><\/a><\/div><\/div><\/div><\/div><\/article><article class=\"wpr-grid-item elementor-clearfix post-213 post type-post status-publish format-standard hentry category-xsales-app-manual\"><div class=\"wpr-grid-item-inner\"><div class=\"wpr-grid-item-below-content elementor-clearfix\"><h2 class=\"wpr-grid-item-title elementor-repeater-item-db74895 wpr-grid-item-display-block wpr-grid-item-align-left wpr-pointer-none wpr-pointer-line-fx wpr-pointer-fx-fade\"><div class=\"inner-block\"><a target=\"_self\"  href=\"https:\/\/iocentral.net\/iosite\/xsales-app-manual\/unload-credits-io-routes-only\/\">XSales App: Unload Credits<\/a><\/div><\/h2><div class=\"wpr-grid-item-excerpt elementor-repeater-item-8944de4 wpr-grid-item-display-block wpr-grid-item-align-left\"><div class=\"inner-block\"><p>\u2022Tap on \u201cCredit\u201d \u2022Tap the \u201cDocument\u201d icon \u2022Tap the \u201cMagnifying Glass\u201d icon \u2022Enter the item number and click on the...<\/p><\/div><\/div><div class=\"wpr-grid-item-read-more elementor-repeater-item-16653e4 wpr-grid-item-display-block wpr-grid-item-align-left\"><div class=\"inner-block\"><a target=\"_self\" href=\"https:\/\/iocentral.net\/iosite\/xsales-app-manual\/unload-credits-io-routes-only\/\" class=\"wpr-button-effect wpr-button-none\"><span>Read More<\/span><\/a><\/div><\/div><\/div><\/div><\/article><article class=\"wpr-grid-item elementor-clearfix post-212 post type-post status-publish format-standard hentry category-xsales-app-manual\"><div class=\"wpr-grid-item-inner\"><div class=\"wpr-grid-item-below-content elementor-clearfix\"><h2 class=\"wpr-grid-item-title elementor-repeater-item-db74895 wpr-grid-item-display-block wpr-grid-item-align-left wpr-pointer-none wpr-pointer-line-fx wpr-pointer-fx-fade\"><div class=\"inner-block\"><a target=\"_self\"  href=\"https:\/\/iocentral.net\/iosite\/xsales-app-manual\/unload-inventory\/\">XSales App: Unload Inventory<\/a><\/div><\/h2><div class=\"wpr-grid-item-excerpt elementor-repeater-item-8944de4 wpr-grid-item-display-block wpr-grid-item-align-left\"><div class=\"inner-block\"><p>\u2022Tap on \u201cTruck Stock\u201d \u2022Tap on \u201cUnload\u201d and select \u201cInventory\u201d \u2022Tap the \u201cDocument\u201d icon \u2022Tap the \u201cMagnifying Glass\u201d icon to...<\/p><\/div><\/div><div class=\"wpr-grid-item-read-more elementor-repeater-item-16653e4 wpr-grid-item-display-block wpr-grid-item-align-left\"><div class=\"inner-block\"><a target=\"_self\" href=\"https:\/\/iocentral.net\/iosite\/xsales-app-manual\/unload-inventory\/\" class=\"wpr-button-effect wpr-button-none\"><span>Read More<\/span><\/a><\/div><\/div><\/div><\/div><\/article><article class=\"wpr-grid-item elementor-clearfix post-208 post type-post status-publish format-standard hentry category-infoton-apps\"><div class=\"wpr-grid-item-inner\"><div class=\"wpr-grid-item-below-content elementor-clearfix\"><h2 class=\"wpr-grid-item-title elementor-repeater-item-db74895 wpr-grid-item-display-block wpr-grid-item-align-left wpr-pointer-none wpr-pointer-line-fx wpr-pointer-fx-fade\"><div class=\"inner-block\"><a target=\"_self\"  href=\"https:\/\/iocentral.net\/iosite\/infoton-apps\/installation\/\">Installation &#8211; (Infoton Apps)<\/a><\/div><\/h2><div class=\"wpr-grid-item-excerpt elementor-repeater-item-8944de4 wpr-grid-item-display-block wpr-grid-item-align-left\"><div class=\"inner-block\"><p>\u2022 Open Installation email \u2022 Select Blue Google drive link \u2022 Select &#8220;Package installer&#8221; \u2022 For the prompt &#8220;Do you...<\/p><\/div><\/div><div class=\"wpr-grid-item-read-more elementor-repeater-item-16653e4 wpr-grid-item-display-block wpr-grid-item-align-left\"><div class=\"inner-block\"><a target=\"_self\" href=\"https:\/\/iocentral.net\/iosite\/infoton-apps\/installation\/\" class=\"wpr-button-effect wpr-button-none\"><span>Read More<\/span><\/a><\/div><\/div><\/div><\/div><\/article><article class=\"wpr-grid-item elementor-clearfix post-211 post type-post status-publish format-standard hentry category-xsales-app-manual\"><div class=\"wpr-grid-item-inner\"><div class=\"wpr-grid-item-below-content elementor-clearfix\"><h2 class=\"wpr-grid-item-title elementor-repeater-item-db74895 wpr-grid-item-display-block wpr-grid-item-align-left wpr-pointer-none wpr-pointer-line-fx wpr-pointer-fx-fade\"><div class=\"inner-block\"><a target=\"_self\"  href=\"https:\/\/iocentral.net\/iosite\/xsales-app-manual\/add-inventory\/\">XSales App &#8211; Add Inventory<\/a><\/div><\/h2><div class=\"wpr-grid-item-excerpt elementor-repeater-item-8944de4 wpr-grid-item-display-block wpr-grid-item-align-left\"><div class=\"inner-block\"><p>\u2022Tap on \u201cTruck Stock\u201d \u2022Tap on \u201cReload\u201d and select \u201cAll\u201d \u2022Tap the \u201cDocument\u201d icon. \u2022Tap the \u201cMagnifying Glass\u201d icon and...<\/p><\/div><\/div><div class=\"wpr-grid-item-read-more elementor-repeater-item-16653e4 wpr-grid-item-display-block wpr-grid-item-align-left\"><div class=\"inner-block\"><a target=\"_self\" href=\"https:\/\/iocentral.net\/iosite\/xsales-app-manual\/add-inventory\/\" class=\"wpr-button-effect wpr-button-none\"><span>Read More<\/span><\/a><\/div><\/div><\/div><\/div><\/article><article class=\"wpr-grid-item elementor-clearfix post-209 post type-post status-publish format-standard hentry category-xsales-app-manual\"><div class=\"wpr-grid-item-inner\"><div class=\"wpr-grid-item-below-content elementor-clearfix\"><h2 class=\"wpr-grid-item-title elementor-repeater-item-db74895 wpr-grid-item-display-block wpr-grid-item-align-left wpr-pointer-none wpr-pointer-line-fx wpr-pointer-fx-fade\"><div class=\"inner-block\"><a target=\"_self\"  href=\"https:\/\/iocentral.net\/iosite\/xsales-app-manual\/printer-setup\/\">XSales App &#8211; Printer Setup<\/a><\/div><\/h2><div class=\"wpr-grid-item-excerpt elementor-repeater-item-8944de4 wpr-grid-item-display-block wpr-grid-item-align-left\"><div class=\"inner-block\"><p>\u2022On the Home Screen, slide from top to bottom\u2022Tap and hold the Bluetooth icon and select the name of the...<\/p><\/div><\/div><div class=\"wpr-grid-item-read-more elementor-repeater-item-16653e4 wpr-grid-item-display-block wpr-grid-item-align-left\"><div class=\"inner-block\"><a target=\"_self\" href=\"https:\/\/iocentral.net\/iosite\/xsales-app-manual\/printer-setup\/\" class=\"wpr-button-effect wpr-button-none\"><span>Read More<\/span><\/a><\/div><\/div><\/div><\/div><\/article><article class=\"wpr-grid-item elementor-clearfix post-207 post type-post status-publish format-standard hentry category-submit-a-ticket\"><div class=\"wpr-grid-item-inner\"><div class=\"wpr-grid-item-below-content elementor-clearfix\"><h2 class=\"wpr-grid-item-title elementor-repeater-item-db74895 wpr-grid-item-display-block wpr-grid-item-align-left wpr-pointer-none wpr-pointer-line-fx wpr-pointer-fx-fade\"><div class=\"inner-block\"><a target=\"_self\"  href=\"https:\/\/iocentral.net\/iosite\/submit-a-ticket\/submit-a-ticket-infoton-dsd\/\">Submit A Ticket &#8211; Infoton DSD<\/a><\/div><\/h2><div class=\"wpr-grid-item-excerpt elementor-repeater-item-8944de4 wpr-grid-item-display-block wpr-grid-item-align-left\"><div class=\"inner-block\"><p>1. Division or Regional Manager must send a request via email to Route Support for a ticket to generate. 2....<\/p><\/div><\/div><div class=\"wpr-grid-item-read-more elementor-repeater-item-16653e4 wpr-grid-item-display-block wpr-grid-item-align-left\"><div class=\"inner-block\"><a target=\"_self\" href=\"https:\/\/iocentral.net\/iosite\/submit-a-ticket\/submit-a-ticket-infoton-dsd\/\" class=\"wpr-button-effect wpr-button-none\"><span>Read More<\/span><\/a><\/div><\/div><\/div><\/div><\/article><article class=\"wpr-grid-item elementor-clearfix post-204 post type-post status-publish format-standard hentry category-submit-a-ticket\"><div class=\"wpr-grid-item-inner\"><div class=\"wpr-grid-item-below-content elementor-clearfix\"><h2 class=\"wpr-grid-item-title elementor-repeater-item-db74895 wpr-grid-item-display-block wpr-grid-item-align-left wpr-pointer-none wpr-pointer-line-fx wpr-pointer-fx-fade\"><div class=\"inner-block\"><a target=\"_self\"  href=\"https:\/\/iocentral.net\/iosite\/submit-a-ticket\/how-to-submit-a-ticket\/\">XSales App: How To Submit A Ticket<\/a><\/div><\/h2><div class=\"wpr-grid-item-excerpt elementor-repeater-item-8944de4 wpr-grid-item-display-block wpr-grid-item-align-left\"><div class=\"inner-block\"><p>1. To submit a ticket, include the following: *Subject line in the email: (User Full Name) \u2013 (Division) \u2013 (Application...<\/p><\/div><\/div><div class=\"wpr-grid-item-read-more elementor-repeater-item-16653e4 wpr-grid-item-display-block wpr-grid-item-align-left\"><div class=\"inner-block\"><a target=\"_self\" href=\"https:\/\/iocentral.net\/iosite\/submit-a-ticket\/how-to-submit-a-ticket\/\" class=\"wpr-button-effect wpr-button-none\"><span>Read More<\/span><\/a><\/div><\/div><\/div><\/div><\/article><article class=\"wpr-grid-item elementor-clearfix post-196 post type-post status-publish format-standard hentry category-walmart-volt\"><div class=\"wpr-grid-item-inner\"><div class=\"wpr-grid-item-below-content elementor-clearfix\"><h2 class=\"wpr-grid-item-title elementor-repeater-item-db74895 wpr-grid-item-display-block wpr-grid-item-align-left wpr-pointer-none wpr-pointer-line-fx wpr-pointer-fx-fade\"><div class=\"inner-block\"><a target=\"_self\"  href=\"https:\/\/iocentral.net\/iosite\/walmart-volt\/requesting-a-volt-badge\/\">Requesting A Volt Badge<\/a><\/div><\/h2><div class=\"wpr-grid-item-excerpt elementor-repeater-item-8944de4 wpr-grid-item-display-block wpr-grid-item-align-left\"><div class=\"inner-block\"><p>1. Division or Regional Manager will need to send the request via email to Route Support. 2. The email must...<\/p><\/div><\/div><div class=\"wpr-grid-item-read-more elementor-repeater-item-16653e4 wpr-grid-item-display-block wpr-grid-item-align-left\"><div class=\"inner-block\"><a target=\"_self\" href=\"https:\/\/iocentral.net\/iosite\/walmart-volt\/requesting-a-volt-badge\/\" class=\"wpr-button-effect wpr-button-none\"><span>Read More<\/span><\/a><\/div><\/div><\/div><\/div><\/article><article class=\"wpr-grid-item elementor-clearfix post-195 post type-post status-publish format-standard hentry category-submit-a-ticket\"><div class=\"wpr-grid-item-inner\"><div class=\"wpr-grid-item-below-content elementor-clearfix\"><h2 class=\"wpr-grid-item-title elementor-repeater-item-db74895 wpr-grid-item-display-block wpr-grid-item-align-left wpr-pointer-none wpr-pointer-line-fx wpr-pointer-fx-fade\"><div class=\"inner-block\"><a target=\"_self\"  href=\"https:\/\/iocentral.net\/iosite\/submit-a-ticket\/submitting-a-ticket-reporting-a-problem\/\">Submitting A Ticket\/Reporting A Problem:<\/a><\/div><\/h2><div class=\"wpr-grid-item-excerpt elementor-repeater-item-8944de4 wpr-grid-item-display-block wpr-grid-item-align-left\"><div class=\"inner-block\"><p>1. Company and I\/O routes shall promptly notify the Supervisor of any reported problems. 2. The Supervisor shall conduct an...<\/p><\/div><\/div><div class=\"wpr-grid-item-read-more elementor-repeater-item-16653e4 wpr-grid-item-display-block wpr-grid-item-align-left\"><div class=\"inner-block\"><a target=\"_self\" href=\"https:\/\/iocentral.net\/iosite\/submit-a-ticket\/submitting-a-ticket-reporting-a-problem\/\" class=\"wpr-button-effect wpr-button-none\"><span>Read More<\/span><\/a><\/div><\/div><\/div><\/div><\/article><\/section>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-af7eba2 wpr-search-form-style-inner wpr-search-form-position-right elementor-widget elementor-widget-wpr-search\" data-id=\"af7eba2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wpr-search.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<form role=\"search\" method=\"get\" class=\"wpr-search-form\" action=\"https:\/\/iocentral.net\/iosite\">\n\n\t\t\t<div class=\"wpr-search-form-input-wrap elementor-clearfix\">\n\t\t\t\t<input class=\"wpr-search-form-input\" placeholder=\"Search...\" aria-label=\"Search\" type=\"search\" name=\"s\" title=\"Search\" value=\"\" wpr-query-type=\"all\" wpr-taxonomy-type=\"\" number-of-results=\"2\" ajax-search=\"\" meta-query=\"\" show-description=\"yes\" number-of-words=\"30\" show-ajax-thumbnails=\"\" show-view-result-btn=\"\" show-product-price=\"no\" view-result-text=\"View Results\" no-results=\"No Results Found\" exclude-without-thumb=\"\" link-target=\"_self\" password-protected=\"no\" attachments=\"no\">\n\t\t\t\t\n\t\t<button class=\"wpr-search-form-submit\" aria-label=\"Search\" type=\"submit\">\n\t\t\t\t\t\t\t<i class=\"fas fa-search\"><\/i>\n\t\t\t\t\t<\/button>\n\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/form>\n\t\t<div class=\"wpr-data-fetch\">\n\t\t\t<span class=\"wpr-close-search\"><\/span>\n\t\t\t<ul><\/ul>\n\t\t\t\t\t<\/div>\n\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-36520e9 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"36520e9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f92035f elementor-widget elementor-widget-spacer\" data-id=\"f92035f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-20567e39 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"20567e39\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5d060a31 elementor-widget elementor-widget-heading\" data-id=\"5d060a31\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">If you require any assistance or have any inquiries, our dedicated support team is available to provide comprehensive help and address any questions or issues you may encounter.\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-373265ec elementor-align-center elementor-widget elementor-widget-button\" data-id=\"373265ec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/iocentral.net\/iosite\/submit-a-ticket\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Submit a Ticket<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Knowledge Base Our Knowledge Base is designed to provide Independent Operators (IOs) with the resources and support they need. Here, you\u2019ll find comprehensive guides, troubleshooting tips, and detailed articles on various topics. Whether you\u2019re looking to install new applications, resolve issues, or enhance your operational efficiency, our Knowledge Base is your go-to resource. Explore the articles below to get started and find the answers to your questions. All articles Infoton Apps Installers Ordering Portal Submit a Ticket Walmart Volt XSales App Manual XSales Troubleshoot Reset the Walmart Volt Password 1. Division or Regional Manager will need to send the request via email to Route Support. 2. The email must&hellip; Read More Ordering Portal Manual (Full Version) By following the instructions in this manual, you will learn how to log in to the ordering portal, place orders,&hellip; Read More Infoton App Manual (Full Version) This manual is designed to provide you with all the information needed to effectively navigate and utilize the app for&hellip; Read More XSales App Manual (Full Version) Read More XSales App Installation \u2022Open the installation email Click on the blue link and download all three files \u2022When it&#8217;s done downloading, search for&hellip; Read More XSales App Issue: wrep004:4012 Must synchronize multimedia This issue is cause when the user is trying to perform a Complete Sync and skipping the multimedia sync. Please&hellip; Read More XSales App Issue: Error caused by:class java.net.UnknownHostException This is cause by either no internet connection or poor internet connection Please verify internet connection. Read More XSales App Issue: Synchronization Error Message This message error shows up when trying to Synchronize to open the day for the following reasons: \u2022GeneralSettings file is&hellip; Read More XSales App Issue: The customer has exceeded the max pending document Error This error occurs when creating more than 2 invoices with a certain customer. see error message below: This works just&hellip; Read More XSales App Issue: 001 Does not exist database error The &#8220;001: Does not exist database&#8221; Error is a server-related issue that needs to be reported to the Mobile Communications&hellip; Read More XSales app App Issue: Too many request error &#8211; Multimedia Synchronization If the error &#8220;Too many requests&#8221; shows up when trying to synchronize the multimedia, please proceed to check the internet&hellip; Read More XSales Apk Issue: Not able to find a Customer (Missing customer) If there is a missing customer, ensure first to: \u2022 Go to the Customer list, press on the Date option&hellip; Read More XSales App Issue: Complete Synchronization not showing When Complete Synchronization is not showing please ensure to check: \u2022EoD is Locked and printed \u2022Settlement is locked After making&hellip; Read More XSales App Issue: Dex Connection If when doing Dex error &#8220;Connection cannot be established&#8221; shows, please proceed to check the steps below: \u2022Check that the&hellip; Read More XSales App Issue: Unable to Sync after closing the day If the day has been closed and is needed to reopen the day again, but it does not let the&hellip; Read More XSales App Issue: Missing Company Icon The &#8220;companyicon.png&#8221; was missing from the device, by adding the image file in question to the correct folder, the company&hellip; Read More XSales App Issue: Printer not working If the printer is not connecting to the Xsales Mobile App please follow the steps below: \u2022Ensure that the printer&hellip; Read More XSales App Issue: Unable to Sync &#8211; Open the day If you&#8217;re experiencing sync problems or errors confirm you have a strong signal (for devices with Cell data) if your&hellip; Read More XSales App Issue: Inconsistent Bill &#8211; How to solve This error occurs when doing the End of Day will show an error message stating &#8220;Inconsistent Bill&#8221; To solve this&hellip; Read More Closing Day (OLE DSD \/ Western Foods) Steps to follow Tap the three dots on the upper right corner Tap &#8220;End Day&#8221; Tap &#8220;Ok&#8221;, &#8220;OK&#8221; and then&hellip; Read More Void An Invoice (Ol\u00e9\/Western) \u2022Tap the document you want to void \u2022Tap the three dots on the top right corner \u2022Tap &#8220;Void Invoice&#8221; then&hellip; Read More Western Foods Apk and Certified Hardware Open de file and execute it. Allow all permissions Download app Certified Printer \u2022 Zebra RW420 4\u201d \u2022 Datamax Oneill&hellip; Read More Ole DSD APK and Certified Hardware Open de file and execute it. Allow all permissions Download app Certified Printer \u2022 Zebra RW420 4\u201d \u2022 Datamax Oneill&hellip; Read More XSales APK and Certified Hardware Open de file and execute it. Allow all permissions Download resources Certified Printers \u2022Zebra MZ320 3\u201d \u2022Zebra iMZ320 3\u201d \u2022Zebra&hellip; Read More Collecting Payment \/ AR Collection (Ol\u00e9\/Western) Steps to follow \u2022 On the &#8220;Invoices&#8221; screen, select the 3 dots in the top right corner \u2022 Select &#8220;Apply&hellip; Read More Creating Invoice (Ol\u00e9 DSD \/ Western Foods) \u2022 Choose store to service \u2022 Select the &#8220;+&#8221; icon in the top right \u2022 Select Invoice \u2022 Select the&hellip; Read More Creating Credit (Ol\u00e9 DSD \/Western Foods) \u2022 Choose store to service \u2022 Select create \u2022 Select Credit \u2022 Select the &#8220;+&#8221; icon in the top right&hellip; Read More Printer Setup (Ol\u00e9\/Western) \u2022 Open device settings \u2022 Select printer to pair \u2022 Enter pin \u2022 Printer is now paired via device settings&hellip; Read More Application Login (OLE DSD \/ Western Foods) \u2022 Enter Route Number and Password \u2022 Select &#8220;LOG IN&#8221; \u2022 App will begin downloading data Download guide Read More Device ID (OLE DSD \/ Western Foods) \u2022 Select the three dots in the corner \u2022 Select &#8220;Application Settings&#8221; \u2022 Select &#8220;Device ID&#8221; \u2022 Collect Device ID&hellip; Read More Ole Ordering Portal (Placing Order) Log into the portal Select Ordering Portal In the search bar, search for an item by item code, brand or&hellip; Read More Synchronization &#8211; XSales App \u2022Tap &#8220;Synchronization&#8221; \u2022First tap &#8220;Media Synchronize&#8221; Tap the arrows and select &#8220;OK&#8221; \u2022Go back and then Tap &#8220;Complete Synchronization&#8221;, tap&hellip; Read More Settlement \u2022Tap &#8220;Settlement&#8221; \u2022Tap on the lock icon \u2022Tap &#8220;OK&#8221; \u2022Printing receipt. Then tap the save icon Download guide Read More XSales App: End Of &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/iocentral.net\/iosite\/submit-a-ticket\/submitting-a-ticket-reporting-a-problem\/\" class=\"more-link\">Read more<span class=\"screen-reader-text\"> &#8220;Submitting A Ticket\/Reporting A Problem:&#8221;<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"inspiro_hide_title":false,"footnotes":""},"class_list":["post-17","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/iocentral.net\/iosite\/wp-json\/wp\/v2\/pages\/17","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/iocentral.net\/iosite\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/iocentral.net\/iosite\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/iocentral.net\/iosite\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/iocentral.net\/iosite\/wp-json\/wp\/v2\/comments?post=17"}],"version-history":[{"count":64,"href":"https:\/\/iocentral.net\/iosite\/wp-json\/wp\/v2\/pages\/17\/revisions"}],"predecessor-version":[{"id":2011,"href":"https:\/\/iocentral.net\/iosite\/wp-json\/wp\/v2\/pages\/17\/revisions\/2011"}],"wp:attachment":[{"href":"https:\/\/iocentral.net\/iosite\/wp-json\/wp\/v2\/media?parent=17"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}