1. Division or Regional Manager must send a request via email to Route Support for a ticket to generate.
2. The following email needs to include:
*Subject line in email: (Route number) – (Division) – (Chimera DSD)
*The route number
*The driver’s name
*The device make and model
*The description of the problem
*How and who confirmed of duplicating the problem.
Example:
Email Subject: Route 984 – Sacramento – Chimera DSD
Route number: 0516
Driver’s name: John Doe
Device make and model: Samsung Galaxy J3
Description of problem: The printer is not able to print the daily report
Confirmed by Management: Problem was confirmed by Angel Roberto. Mr. Roberto remoted in through quick support and was not able to print the daily report. The driver has the latest version.