1. To submit a ticket, include the following:
*Subject line in the email: (User Full Name) – (Division) – (Application name)
*The contact’s number
*The description of the problem
*How the problem was duplicated
*Example:
Email Subject: John Doe – Atlanta – OLE Survey
Route Name: John Doe Distribution
Driver’s Name: John Doe
Contact Number: 404-505-6060
Description of problem: IO is unable to print the End of day report
Confirmed by Management: Angelo Roberto confirmed the problem. Mr. Roberto remoted in through quick support and was not able to print the end-of-day report. The driver has the latest version.
Management is required to address the issue first and attempt to resolve it, before emailing Route Support.