1. Division or Regional Manager will need to send the request via email to Route Support. 2. The email must...
Knowledge Base
Our Knowledge Base is designed to provide Independent Operators (IOs) with the resources and support they need. Here, you’ll find comprehensive guides, troubleshooting tips, and detailed articles on various topics. Whether you’re looking to install new applications, resolve issues, or enhance your operational efficiency, our Knowledge Base is your go-to resource. Explore the articles below to get started and find the answers to your questions.
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By following the instructions in this manual, you will learn how to log in to the ordering portal, place orders,...
This manual is designed to provide you with all the information needed to effectively navigate and utilize the app for...
•Open the installation email Click on the blue link and download all three files •When it’s done downloading, search for...
This issue is cause when the user is trying to perform a Complete Sync and skipping the multimedia sync. Please...
This is cause by either no internet connection or poor internet connection Please verify internet connection.
This message error shows up when trying to Synchronize to open the day for the following reasons: •GeneralSettings file is...
This error occurs when creating more than 2 invoices with a certain customer. see error message below: This works just...
The “001: Does not exist database” Error is a server-related issue that needs to be reported to the Mobile Communications...
If the error “Too many requests” shows up when trying to synchronize the multimedia, please proceed to check the internet...
If there is a missing customer, ensure first to: • Go to the Customer list, press on the Date option...
When Complete Synchronization is not showing please ensure to check: •EoD is Locked and printed •Settlement is locked After making...
If when doing Dex error “Connection cannot be established” shows, please proceed to check the steps below: •Check that the...
If the day has been closed and is needed to reopen the day again, but it does not let the...
The “companyicon.png” was missing from the device, by adding the image file in question to the correct folder, the company...
If the printer is not connecting to the Xsales Mobile App please follow the steps below: •Ensure that the printer...
If you’re experiencing sync problems or errors confirm you have a strong signal (for devices with Cell data) if your...
This error occurs when doing the End of Day will show an error message stating “Inconsistent Bill” To solve this...
Steps to follow Tap the three dots on the upper right corner Tap “End Day” Tap “Ok”, “OK” and then...
•Tap the document you want to void •Tap the three dots on the top right corner •Tap “Void Invoice” then...
Open de file and execute it. Allow all permissions Download app Certified Printer • Zebra RW420 4” • Datamax Oneill...
Open de file and execute it. Allow all permissions Download app Certified Printer • Zebra RW420 4” • Datamax Oneill...
Open de file and execute it. Allow all permissions Download resources Certified Printers •Zebra MZ320 3” •Zebra iMZ320 3” •Zebra...
Steps to follow • On the “Invoices” screen, select the 3 dots in the top right corner • Select “Apply...
• Choose store to service • Select the “+” icon in the top right • Select Invoice • Select the...
• Choose store to service • Select create • Select Credit • Select the “+” icon in the top right...
• Open device settings • Select printer to pair • Enter pin • Printer is now paired via device settings...
• Enter Route Number and Password • Select “LOG IN” • App will begin downloading data Download guide
•Tap “Synchronization”•First tap “Media Synchronize” Tap the arrows and select “OK”•Go back and then Tap “Complete Synchronization”, tap the arrows...
•Tap “Settlement”•Tap on the lock icon•Tap “OK”•Printing receipt. Then tap the save icon Download guide
When done for the day,•Tap “End Of Day”•Tap the lock icon and select “OK”•Click on the printer icon and it...
•All invoices and credits for the store•Tap and hold the invoice you want to void and tap the three dots...
•In the customer options, tap “A/R Collections”•Tap the icon in the top right corner•Tap on the hand icon•Tap on the...
•Click on the icon in the top right corner•Click on “Order Condition” and select “Credit pickup” and then tap the...
•Tap on the store you’re servicing and select “New/Edit”•Tap the icon on the top right corner to create an invoice•Make...
•Tap on “Credit” •Tap the “Document” icon •Tap the “Magnifying Glass” icon •Enter the item number and click on the...
•Tap on “Truck Stock” •Tap on “Unload” and select “Inventory” •Tap the “Document” icon •Tap the “Magnifying Glass” icon to...
• Open Installation email • Select Blue Google drive link • Select “Package installer” • For the prompt “Do you...
•Tap on “Truck Stock” •Tap on “Reload” and select “All” •Tap the “Document” icon. •Tap the “Magnifying Glass” icon and...
•On the Home Screen, slide from top to bottom•Tap and hold the Bluetooth icon and select the name of the...
1. Division or Regional Manager must send a request via email to Route Support for a ticket to generate. 2....
1. To submit a ticket, include the following: *Subject line in the email: (User Full Name) – (Division) – (Application...
1. Division or Regional Manager will need to send the request via email to Route Support. 2. The email must...
1. Company and I/O routes shall promptly notify the Supervisor of any reported problems. 2. The Supervisor shall conduct an...